Hello Julie,
Thank you for taking the time to provide feedback.
Please accept our apologies - unfortunately I am unable to locate an email from you regarding your order. Our Customer Care Team are available Mon - Friday (09:00 - 17:00) and any correspondence outside of our working hours, our team endeavour to respond and resolve the next working day.
I have checked your order history details and can see the email address used in your initial order (which you have noted was successfully received) is slightly different to the email address used in your second order.
If you could please get in touch with us at info@giftsvouchers.co.uk, so that we can ensure the correct email address is showing on your order and we can resend your eGift Card through to you.
Thank you,
Rebecca