Hi Carol,
Thanks for your comments. It's great to hear of the high level of customer service you received, but we are disappointed to learn of the differences in price you discovered and are keen to investigate exactly what has happened here.
A senior member of staff has since spoken with you and resolved the issue. Thanks for bringing this to light as we are continually trying to improve our processes, and observations like this, help us to do so.
You have confirmed that you are happy to stay with us, thank you for your continued custom.
Kind regards,
Lucy