Hi Wendy,
Thanks for your recent observation. It's great to hear that you were happy with the price, however we are disheartened to learn that you felt harassed following routine phone-calls. Please accept our sincere apologies, as a valued customer, we would never want to put you in this position.
A senior member of staff has since contacted you and explained the reason behind the calls. We are aware that you were happy with the response provided.
Thanks for your continued business.
Kind regards,
Lucy