Thank you for leaving your honest feedback Robert. We’re sorry to hear that you’re disappointed. While we aim to make every order as simple and seamless as possible, we also take any concerns seriously and strive to resolve them fairly and professionally.
We’ve received your email, and I can confirm that I’ve been working closely with our product specialist to find the right solution for you. Our slight delay in responding was due to ensuring we had correctly identified the exact product you were looking for—we wanted to get it right before getting back to you. That said, I completely understand how important timely communication is, and I’ll be escalating this internally to make sure we don’t fall short of expectations moving forward. We appreciate your patience and the opportunity to make this right. If you wish to discuss this further, please contact me at customerservice@qualitybearingsonline.com
