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Pure Collection US Reviews

https://us.purecollection.com
Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.2
/5

5

4

3

2

1

80

22

13

3

12

130

ratings over the past year

Displaying all 1,936 reviews
SU
Susanna
4 months ago
Date of purchase: 03/12/2025
What Susanna said about Pure Collection US:
Gat.
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Customer Service
Pure Collection US
4 months ago
Good morning Susanna, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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Trusted Customer
4 months ago
Date of purchase: 03/14/2025
Lousy Customer service
Lousy!
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Trusted Customer
5 months ago
Date of purchase: 03/12/2025
Disappointed then Pleased with the Man on the Phone
Many problems with your Portal to get a label. So, called. The person was very helpful and finally did the Postal label for me, with my credit card so that I did not have to pay $32.00 to return...

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Customer Service
Pure Collection US
5 months ago
Good morning, Thank you for your 5-star review, we are sorry for the issue you had with your return, and we are pleased this was sorted, we will pass your comments on to the relevant department, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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SA
Sandra
Los Gatos
5 months ago
Date of purchase: 03/05/2025
What Sandra said about Pure Collection US:
Disappointed
Retruns are not as easy as they should be. The paperwork with the item did not show the order number. That made it impossible to obtain a mailing label. Fortunately, I still had the electronic...

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WE
Wendy
Los Angeles
5 months ago
Date of purchase: 03/05/2025
What Wendy said about Pure Collection US:
All Good Things Come to an End
Service is fine. I have not asked for anything special.My orders arrive.
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Customer Service
Pure Collection US
5 months ago
Good morning Wendy, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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Trusted Customer
5 months ago
Date of purchase: 03/07/2025
I’m always happy with this company.
They have always been a nice company to purchase from.
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Customer Service
Pure Collection US
5 months ago
Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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JA
JacqueS
Williamsburg, VA
5 months ago
Date of purchase: 03/06/2025
What JacqueS said about Pure Collection US:
Much faster than I expected.
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Customer Service
Pure Collection US
5 months ago
Good morning Jacquelyn s, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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AN
Anna
5 months ago
Date of purchase: 03/03/2025
What Anna said about Pure Collection US:
Reliable, simple and comfortable
I have been a customer for nearly 15 years, over the years sadly I see less charming styles made in natural fabrics, these days styles are more conservative, more vsicose than silk more modal than...

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Customer Service
Pure Collection US
5 months ago
Good morning Anna, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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MI
Michelle
Florida, USA
5 months ago
Date of purchase: 02/28/2025
What Michelle said about Pure Collection US:
It took a bit longer than I anticipated, but the sweater is beautiful.
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Customer Service
Pure Collection US
5 months ago
Good afternoon Michelle, Thank you for your 4-star review, we are sorry for the delay in receiving your order, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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Trusted Customer
5 months ago
Date of purchase: 02/10/2025
See above
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About Pure Collection US
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
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0344 848 1030
Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
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About Pure Collection US
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.