Thank you for your feedback, and we're really sorry to hear about the issues with your recent order.
We want to reassure you that the change to clearly label our boneless products on the website is already in progress, and we appreciate your patience as we work to update all product listings accordingly. We also sincerely apologise for the damaged tubs, this is not the standard we aim for, and we’re addressing this with our team and delivery company to prevent it from happening again.
Please don’t hesitate to get in touch with our customer service team so we can resolve this for you. We truly value your support and are committed to investigate and making things right.
Best wishes
Team ProDog