How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Channel Islands Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,984 reviews

Trusted Customer

Feefo Verified

1 year ago

good service

Excellent service by well informed staff and went the extra mile

Trusted Customer

Feefo Verified

1 year ago

Greenhills Jersey break, a thoroughly enjoyable experience

All went smoothly, all information speedily emailed, aircraft boarding passes sorted easily and Hotel was exceptional, all in a great experience

Robert Eastment

Feefo Verified

Tadley,Hampshire

1 year ago

What Robert Eastment said about Channel Islands Direct:

Angry,Upset and Dissapointed

From start to finish(just one day)the whole experience was a disaster.The person on the check-in desk was totally unhelpful when we were informed by another passenger that the check-in desk had been...

Joanne G

Channel Islands Direct

1 year ago

Thank you for sharing your feedback. We are truly sorry to hear of your recent experience, especially for such a special occasion as your joint 70th birthdays. We understand how frustrating it must have been to experience cancellations, delays, and a lack of communication from airport staff. We sincerely apologise for any inconvenience caused. Regarding your request for a refund, I can see from our records that you have been in contact with us previously, and that our colleague explained the situation. Unfortunately, as the cancellations were due to weather conditions, we are unable to offer a refund directly. In cases like this, we kindly recommend contacting your travel insurance provider, as they may be able to assist with a claim. However, if the insurance company is unable to help, please feel free to reach out to us again, and we will be happy to review the situation further.

Susan Ketteridge

Feefo Verified

Melbourn

1 year ago

What Susan Ketteridge said about Channel Islands Direct:

Every thing went to perfection, Definitely holiday with you again to Jersey

Trusted Customer

Feefo Verified

1 year ago

Very professional and comprehensive documentation.

Trusted Customer

Feefo Verified

1 year ago

Staff

The service was absolutely excellent. All staff helpful and courteous. Would definitely like to return in May.

Trusted Customer

Feefo Verified

1 year ago

These people really know what they are doing

The Channel Islands Direct reps were cosistently patient and helpful when dealing with my numerous enquiries and provided an excellent degree of customer service. As for the holiday itself,...

Anne Ashworth

Feefo Verified

Lancashire

1 year ago

What Anne Ashworth said about Channel Islands Direct:

Lovely hotel - staff very friend friendly and went that extra mile

Good communication

Karen Cole

Feefo Verified

Portsmou

1 year ago

What Karen Cole said about Channel Islands Direct:

Fabulous little break

Excellent and regular communication from your team, no hitches at all because you gave me everything I needed to have a great holiday.

Wayne Hillman

Feefo Verified

Stroud

1 year ago

What Wayne Hillman said about Channel Islands Direct:

Excellent service for a two island trip.

Service was excellent. Sorted out a two island visit and made it so easy with the visit. Will definitely use again.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo