How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Channel Islands Direct Reviews

https://www.channelislandsdirect.co.uk

EXCEPTIONAL

Service

4.8

604

728

ratings over the past year

Displaying all 2,448 reviews

Trusted Customer

Feefo Verified

8 days ago

Great Company

Timely and succinct email notifications through out. When I advised our baggage allowance was not on the boarding pass it was rectified promptly Staff were friendly, helpful and professional We...

Jane Sargent

Feefo Verified

GBR

8 days ago

What Jane Sargent said about Channel Islands Direct:

Excellent company, with helpful staff.

Excellent comunicatiin, helpful staff with "can do" attitudes. After booking I needed to change to "assisted travel" through the airport as I have a bad leg and can not stand for long periods. They...

Trusted Customer

Feefo Verified

8 days ago

Holiday was great . My only disappointment was the return flight from St Helier was so early about 8.00 which meant we had to leave the hotel at about 5.30 which meant we had to leave the hotel ...

Paul Joiner

Feefo Verified

GBR

8 days ago

What Paul Joiner said about Channel Islands Direct:

Tremendous offer

Excellent value, perfect hotel, some of the best food we have ever eaten and very attentive, friendly staff. Plenty to see/do on the island and would recommend car hire which was included in our...

Trusted Customer

Feefo Verified

8 days ago

A pleasure

Polite helpful and informative. Everything was as stated and the Peninsula hotel was lovely with exceptional staff.

Trusted Customer

Feefo Verified

8 days ago

Eazy to book online

Linda O'Neill

Feefo Verified

GBR

8 days ago

What Linda O'Neill said about Channel Islands Direct:

Exceptional service

Truly exceptional service. Couldn’t do enough to help booking go smoothly.

Alison Wells

Feefo Verified

GBR

8 days ago

What Alison Wells said about Channel Islands Direct:

My lovely annual trip to Jersey.

Always very efficient and all staff very pleasant. Thoroughly enjoyed the holiday as always! All went very smoothly and Passenger Assist all booked for us by the company. And glory be - the weather...

Trusted Customer

Feefo Verified

8 days ago

Guernsey's appeal

Good communication throughout the holiday planning, booking and itinerary process. Surprised by the number of weeks when the balance for the holiday was payable and strict cancellation terms....

Trusted Customer

Feefo Verified

8 days ago

Everything Oganised well

C.I.D. responded to our requests promptly and organised everything from flights, transfers and transfers. Everything went well although the airline left a case in U.K. and it didn't arrive for 24...

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo