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Channel Islands Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Displaying all 1,968 reviews

Trusted Customer

Feefo Verified

3 years ago

Great customer service, really knowledgeable!

First time travelling to Jersey and they were great, made really wonderful suggestions and helpful tips. Super efficient and friendly.

Teresa Beetham

Feefo Verified

3 years ago

What Teresa Beetham said about Channel Islands Direct:

Ever

Everything was excellent from the. Booking service to the pickup from the airport to the hotel and back to the stay in the hotel with it's excellent breakfast.

Susan Freeman

Feefo Verified

3 years ago

What Susan Freeman said about Channel Islands Direct:

Excellent customer service. I booked a four night break in Guernsey which included flights and transfers. It was exceptional value and I will definitely use the company in the future.

Hazel Collins

Feefo Verified

3 years ago

What Hazel Collins said about Channel Islands Direct:

Great hotel, shame about the travel arrangements

Whilst prior to booking the break, there was a freephone number for Chanel Islands Direct (CID), once booked, we were only offered a premium number which soon used up my mobile phone credit… CID...

Les Glazzard

Feefo Verified

Eastbourne

3 years ago

What Les Glazzard said about Channel Islands Direct:

We have found this the easiest way of arranging our trips to Guernsey. Always very helpful and very good value.

Trusted Customer

Feefo Verified

3 years ago

A lovely family experience

Yes I'd use Channel Island Direct again - they were very helpful and the holiday was perfect.

Trusted Customer

Feefo Verified

3 years ago

We are previous clients and booked a xmas break departing 24/12/22 and was taken ill and we could not travel and i emailed channel islands direct and nobody bothered to comeback to me We did not...

Claire

Channel Islands Direct

3 years ago

Thank you for your feedback. We are sorry that due to illness you were unable to go to Jersey. Unfortunately, we have been unable to locate the email you mentioned and this will be why you did not receive a reply. We apologise that the lack of response from us has given you cause for concern. If you emailed us on the day of your departure, our office was closed until the 28th December. However, your holiday itinerary did have our out of hours number on, which we advise clients to call for emergencies relating to their immediate travel arrangements. It is regrettable that you were unable to have your holiday and regarding the losses, you mention if you have not already done so it is advisable that you contact your travel insurers to discuss this with them.

Trusted Customer

Feefo Verified

3 years ago

Excellent value short break

Booked by phone. Good customer service as always somebody to ask who were polite and knowledgeable. I wouldn’t hesitate to recommend.

Malcolm Carey

Feefo Verified

3 years ago

What Malcolm Carey said about Channel Islands Direct:

No more to say!

Elizabeth Harvey

Feefo Verified

3 years ago

What Elizabeth Harvey said about Channel Islands Direct:

June 2022

Loved this hotel situated in a position which enabled us to walk to a few of our favourite places.

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