How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

PolicyBee Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,351 reviews

Trusted Customer

Feefo Verified

13 years ago

efficient and simple

Date of purchase: 03/11/2013

Trusted Customer

Feefo Verified

13 years ago

very easy to use

Date of purchase: 03/19/2013

Trusted Customer

Feefo Verified

13 years ago

Lovely ladies helped me every time I called (Sarah, Laura and someone else, I think)…

Lovely ladies helped me every time I called (Sarah, Laura and someone else, I think) - patient, good humoured, genuinely seemed like they wanted to help. The only downside was a couple of times I...

PolicyBee

13 years ago

Thank you for your feedback, it's great to hear Sarah, Laura and Jane were so helpful. I'm really sorry about the delay on the insurer's side. I've passed this on to our head of sales, Kerri-Ann (kerriann.hockley@policybee.co.uk) and she'll make sure they're aware. If you have any questions or concerns please feel free to email me - vicky.pont@policybee.co.uk. Thanks again Vicky Pont

Date of purchase: 03/20/2013

Trusted Customer

Feefo Verified

13 years ago

Quick and easy to use, now just waiting for £20 too :-)

PolicyBee

13 years ago

Chuffed you chose us. Thank you. Once you've been with us 30 days your £20 will be on it's way to you within a matter of weeks. :) All the best Vicky

Date of purchase: 03/20/2013

Trusted Customer

Feefo Verified

13 years ago

Price is very competitive and order processing was good. The website took a couple attempts…

Price is very competitive and order processing was good. The website took a couple attempts to order the required insurance after customising the insurance.

PolicyBee

13 years ago

A huge thank you for taking the time to leave some feedback. We really appreciate it. I'm sorry to hear that the website didn't work first time round - I'm going to drop you an email shortly to find out exactly what happened so we can make sure this doesn't happen again. If you have any questions please feel free to get in touch - vicky.pont@policybee.co.uk. Thanks again. Vicky Pont

Date of purchase: 03/20/2013

Trusted Customer

Feefo Verified

13 years ago

Speedy service, liked the reminder and kept it simple.

Date of purchase: 03/19/2013

Trusted Customer

Feefo Verified

13 years ago

I couldn't belive the contrast in quality of service and simplicity of the process as compared…

I couldn't belive the contrast in quality of service and simplicity of the process as compared to past experince - thanks.

Date of purchase: 03/15/2013

Trusted Customer

Feefo Verified

13 years ago

The task of finding a sensible Professional Indemnity quote was becoming increasingly fustrating until I…

The task of finding a sensible Professional Indemnity quote was becoming increasingly fustrating until I found PolicyBee via a Google search. The application process was very transparent and easy to...

Date of purchase: 03/13/2013

Trusted Customer

Feefo Verified

13 years ago

Very easy online service and guidance for most appropriate product. No hassle once I'd got…

Very easy online service and guidance for most appropriate product. No hassle once I'd got the quote and was taking my time deciding on the product. Was able to read relevant documentation before...

Date of purchase: 03/18/2013

Trusted Customer

Feefo Verified

13 years ago

I did this on a Friday and thought that being insurance it'd need to wait till…

I did this on a Friday and thought that being insurance it'd need to wait till Monday, but it didn't, so it was a nice surprise. The Moo cards were a nice touch :)

Date of purchase: 03/16/2013

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo