It took ages to arrive, I ordered it on 1st july and it took over two weeks, customer service wasn;t great
Clare
Partyrama
10 months ago
We're sorry to hear you were unhappy with your experience.
The delay with your order was due to an incomplete delivery address being provided at checkout. As soon as we identified the issue, our customer service team acted swiftly to contact you, obtain the correct details, and pass them on to the couriers. The parcel was then relabelled and scheduled for the next available delivery route.
We understand how disappointing delays can be, especially when you're excited to receive your item.
We’re also reviewing your feedback on customer service, as we always aim to improve the experience for our customers.
Thank you again for your feedback.
Kind Regards
Clare
Product reviews
Clare
Partyrama
10 months ago
Thank you so much for the amazing feedback! We're thrilled to hear you’re enjoying the Harry Styles lifesize cutout — we love that it feels like a personal performance!
Kind Regards
Clare
Date of purchase: 07/01/2025
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Manoj Makvana
Feefo Verified
Loughborough
10 months ago
What Manoj Makvana said about Partyrama:
Fast delivery, shame about the product I purchased
Clare
Partyrama
10 months ago
Thank you for your review! We're glad to hear you were happy with the fast delivery, though we're sorry the product didn’t quite meet your expectations. If there’s any specific issue or feedback you’d like to share, we’d really appreciate the chance to improve. Please don’t hesitate to reach out—we’re here to help!
Product reviews
Clare
Partyrama
10 months ago
We're very sorry to hear about your experience and truly understand how disappointing this must have been, especially for a special occasion.
The Helium Canister is designed to fill up to 30 standard 9" latex balloons, and latex balloons typically float for 6–8 hours. Foil balloons can float for days, but this also depends on proper inflation and sealing. We always recommend inflating balloons as close to the event time as possible to ensure the best results.
That said, we take your feedback seriously and would be happy to look into this further.
Thank you again for your feedback—it helps us improve.
Date of purchase: 07/01/2025
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Naphtali Rana-ayub
Feefo Verified
Rotherham
10 months ago
What Naphtali Rana-ayub said about Partyrama:
Delivery was quick
Clare
Partyrama
10 months ago
Thank you for the 5-star review! We're glad to hear your delivery was quick — we hope you enjoy your order and shop with us again soon!
Kind Regards
Clare
Product reviews
Clare
Partyrama
10 months ago
Thank you for your feedback. We're sorry to hear that the helium canister didn’t last as long as you expected.
As you purchased the helium cylinder only, and not the balloons from us, we don’t have details on the size or type of balloons you used, which can greatly affect how many balloons a cylinder can fill. Balloon size and inflation technique both impact helium usage, so this may explain the difference.
Since we haven’t received any prior communication from you about this issue, we would appreciate it if you could email us at sales@partyrama.co.uk with some photos of the balloons you inflated and any other details. This will help us investigate further and find the best way to assist you.
Thanks again for bringing this to our attention—we want to ensure you have the best experience possible.
Kind Regards
Clare
Easy to order, clear comunication, good products, they delivered on time and date!! Great place to buy party items!!
Clare
Partyrama
10 months ago
Thank you so much for the fantastic 5-star review! We're delighted to hear you found the ordering process easy, communication clear, and everything delivered on time. We really appreciate your kind words and hope to see you again for your next celebration!
Kind Regards
Clare
Product reviews
Clare
Partyrama
10 months ago
Thank you for your feedback. We're glad you were happy with the amount of ribbon, but we're sorry to hear it wasn’t as strong as expected. We’ll pass this on to our product team for review. If the item was faulty, please get in touch—we’re happy to help!
Kind Regards
Clare
Would not recommend as did not use strong enough packaging as the balloon was delivered without the box, which meant no surprise and special feeling when it was delivered
Clare
Partyrama
10 months ago
Thank you for your feedback, and we're sorry to hear the surprise was affected.
Our balloons are always dispatched in a box, which also serves as the delivery packaging—it will have had the courier label attached directly to it. We're sorry if this wasn’t clear or if the box was damaged in transit. We’ll review this with our couriers to help avoid similar issues in future. Thank you again for letting us know.
Kind Regards
Clare
Product reviews
Clare
Partyrama
10 months ago
Thank you for your feedback, and we're sorry to hear the surprise was affected.
Our balloons are always dispatched in a box, which also serves as the delivery packaging—it will have had the courier label attached directly to it. We're sorry if this wasn’t clear or if the box was damaged in transit. We’ll review this with our couriers to help avoid similar issues in future. Thank you again for letting us know.
Kind Regards
Clare
Partyrama is one of the UK's largest online retailer of party supplies. We're a family run business selling everything needed for any occasion including tableware, balloons, large event supplies decorations and even more!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Partyrama is one of the UK's largest online retailer of party supplies. We're a family run business selling everything needed for any occasion including tableware, balloons, large event supplies decorations and even more!