How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Parcelhero Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 18,811 reviews

Trusted Customer

10 years ago

Lost parcel

My parcel was delayed and "lost" but eventually found. Nothing in return was offered as it was almost a week late even though I paid the necessary amount

Trusted Customer

10 years ago

What Trusted Customer said about Parcelhero:

First time user, and I will definitely be using ParcelHero again

I chose Parcel Hero because it was almost half the price of buying through the companies themselves. It was a fairly straightforward process, and I got a lot of help from customer service to make...

Alex

Parcelhero

10 years ago

Hello Charlotte, thank you very much for your great review on ParcelHero. It's great to know our teams were helpful - I will be passing on your comments to them as I am sure they will be delighted to know they are doing such a great job. Thank you for recommending us we really appreciate it and look forward to welcoming you back soon. Kind regards, Alex

Trusted Customer

10 years ago

What Trusted Customer said about Parcelhero:

EXCELLENT

5******

Alex

Parcelhero

10 years ago

Hello Patrick, thank you very much for such a star rating. We really do appreciate it, glad you are very happy with the service we provide. Kind regards, Alex

Trusted Customer

10 years ago

Used ph for about 2 years and happy with their service.

Alex

Parcelhero

10 years ago

Hi, thank you for your loyal custom. Glad ParcelHero can provide you with a reliable service for so many years. Kind regards, Alex

Trusted Customer

10 years ago

excellent service easy to use reasonally priced very quick to deliver can't fault them.

Alex

Parcelhero

10 years ago

Hi, thank you very much for choosing ParcelHero, we really do appreciate your custom. Best regards, Alex.

Trusted Customer

10 years ago

great service

Easy to book . Prompt. And come and deliver when they say they would

Alex

Parcelhero

10 years ago

Hi, thank you for using ParcelHero. Glad we can provide you with a reliable efficient service. Kind regards, Alex

Trusted Customer

10 years ago

Easy to use excellent service

Alex

Parcelhero

10 years ago

Hi, thank you for your review. We are glad you can rely on ParcelHero for an easy service. Kind regards, Alex

Trusted Customer

10 years ago

You really ought to get them to quote

They did what others could not or would not,AND AT THE RIGHT PRICE

Alex

Parcelhero

10 years ago

Hi, thank you very much for your feedback. It's great that ParcelHero can provide you with a service that you couldn't find elsewhere. Kind regards, Alex

Trusted Customer

10 years ago

Easy and reliable

The online booking system is way to use and their communication if there's ever a problem is good.

Alex

Parcelhero

10 years ago

Hi, thank you for your feedback. Glad ParcelHero can provide you with an easy service. Kind regards, Alex

Trusted Customer

10 years ago

Clear priceing

Will use again

Alex

Parcelhero

10 years ago

Hi, thank you for using Parcel Hero. Glad you are happy with our service. We look forward to welcoming you back soon. Kind regards, Alex

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo