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Ornamental Trees Ltd Reviews

Rated
Exceptional

Quality plants delivered straight to your door

Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

879

71

19

5

20

994

ratings over the past year

Displaying all 9,988 reviews
Trusted Customer
10 years ago
Date of purchase: 12/07/2014
Would not hesitate to order from you again!
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Trusted Customer
10 years ago
Date of purchase: 12/27/2014
Am still waiting on a couple of trees though. The plants I have received from…
Am still waiting on a couple of trees though. The plants I have received from them have been in very good condition. It would be nice if you sent along a set of instructions for each type of tree....

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Trusted Customer
10 years ago
Date of purchase: 12/09/2014
Excellent friendly service. Tree was lovely too.
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Trusted Customer
10 years ago
Date of purchase: 12/14/2014
quick efficient delivery, good communications, reasonable price!
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Trusted Customer
10 years ago
Date of purchase: 12/19/2014
I ordered my tree as a Christmas gift for my wife and I did not expect…
I ordered my tree as a Christmas gift for my wife and I did not expect it to arrive before the date, however it has still not arrived. Have Ornamental Trees sent someone to the Himalayas to dig one...

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Ornamental Trees Ltd
Ornamental Trees Ltd
10 years ago
Thanks for taking the time to provide us with your feedback, it really does help in assessing areas where we can make improvements. On this occasion there was an unusual delay for which we are obviously incredibly sorry. We contacted you advising that with your order being placed on 16th December we were unable to deliver until after Christmas. Unfortunately during the Christmas break our courier, City Link, entered administration. We then faced a number of challenges, including being let down by an alternative carrier and finding someone who would carry all of our different sized containers. This proved difficult and we sent out further communications in the first week of 2015. I cannot apologise enough, but it looks like this email did not get to you as the email address was mistyped (we don't send out mail-shots in cases like this, but rather respond individually though on this occasion it seems to have not worked in our favour). After finding a company that could guarantee the level of service we expect from a carrier we dispatched your tree yesterday and you should have received it by Monday at the latest. If this is not the case please do let me know. Reiterating my comments at the beginning of this note, we are incredibly sorry for any inconvenience this has caused you; if you need anything else in the meantime please do not hesitate to contact us using the details below. Andrew Berry - Sales and Service Team Leader Ornamental Trees Ltd Call: 01257 265232 Email: sales@ornamental-trees.co.uk Web: www.ornamental-trees.co.uk Mon-Fri; 8am-6pm Sat; 9am-4pm Sun; 10am-4pm
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Trusted Customer
10 years ago
Date of purchase: 12/14/2014
Delivery was incredibly quick and the tree I ordered was really well packaged and is…
Delivery was incredibly quick and the tree I ordered was really well packaged and is in fantastic condition - a really handsome specimen!
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Trusted Customer
10 years ago
Date of purchase: 12/12/2014
Fantastic customer service!!! The lady I dealt with over the phone (Sophie I think) was…
Fantastic customer service!!! The lady I dealt with over the phone (Sophie I think) was extremely helpful and made ordering my parents' Christmas present so easy. I would recommend ornamental trees...

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Trusted Customer
10 years ago
Date of purchase: 12/15/2014
Prompt delivery, well packaged.
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Trusted Customer
10 years ago
Date of purchase: 12/02/2014
The tree arrived very quickly, well wrapped and in perfect condition. We were delighted with…
The tree arrived very quickly, well wrapped and in perfect condition. We were delighted with our choice. Thank you
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Trusted Customer
10 years ago
Date of purchase: 12/01/2014
Ornamental Trees were great to deal with. Very attentive and helpful. Packaging excellent as well.
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About Ornamental Trees Ltd
At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.
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River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom
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Feefo Trusted Service Awards

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About Ornamental Trees Ltd
At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.