How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Novuna Vehicle Solutions Reviews | Customer Service Reviews for https://www.feefo.com/reviews/novuna-vehicle-solutions | Feefo

Displaying all 352 reviews

Andrew

London

4 years ago

Date of purchase: 08/21/2020

What Andrew said about Novuna Vehicle Solutions:

Really easy to work with - would definitely recommend

Tom was really helpful and responsive throughout and made the whole process very straightforwards.

Sophie

Novuna Vehicle Solutions

4 years ago

Thank you for your review Andrew, it is greatly appreciated! We hope you love your new Tesla! Kind regards, Sophie

See full customer review

Patrick

4 years ago

Date of purchase: 08/19/2020

What Patrick said about Novuna Vehicle Solutions:

Lack of communicatio

Communication is limited, hard to speak with anyone, recent email stating estimated delivery was a past date!

Sophie

Novuna Vehicle Solutions

4 years ago

Hello, firstly thank you for taking the time to leave us your review. I’m sorry to hear that there was some miscommunication around your Mercedes GLC; if this is something you would like to discuss further, please do get in touch directly with our Sales team on 03330606426 ^thank you, Sophie

See full customer review

Michael

4 years ago

Date of purchase: 08/19/2020

What Michael said about Novuna Vehicle Solutions:

Great service

Helpful courteous staff, great range of cars, clear explanation of costs and T&cs, good web site, good follow up on documentation and order progress

Sophie

Novuna Vehicle Solutions

4 years ago

Thank you for your review Michael, it is greatly appreciated! We hope you love your new Audi A4! Kind regards, Sophie

See full customer review

Peter

4 years ago

Date of purchase: 08/04/2020

What Peter said about Novuna Vehicle Solutions:

Friendly, pleasant service

Sophie

Novuna Vehicle Solutions

4 years ago

Thank you for your review Peter, it is greatly appreciated! We hope you love your new Citroen C3! Kind regards, Sophie

See full customer review

Trusted Customer

4 years ago

Date of purchase: 07/29/2020

Far too long for delivery, expectation not met.

I committed to the purchase, as the vehicle was showing available. I signed all the paper work and was even given a delivery date of the 3rd August, I have now been told this vehicle is not...

Read all

Sophie

Novuna Vehicle Solutions

4 years ago

See full customer review

Morris Cipriano

Altrincham

4 years ago

Date of purchase: 07/29/2020

What Morris Cipriano said about Novuna Vehicle Solutions:

Exceptional service

I found the experience quite exceptional.All the information was provided to me before I had requested it.All I had to do was choose what I wanted and which deal I wanted to go for.I am happy to deal...

Read all

Sophie

Novuna Vehicle Solutions

4 years ago

Thank you for your review Morris, it is greatly appreciated! We hope you love your new Peugeot 208! Kind regards, Sophie

See full customer review

Robert

Cardiff

4 years ago

Date of purchase: 07/29/2020

What Robert said about Novuna Vehicle Solutions:

Answered my query

Fully understood my queries and gave appropriate advice anddirection

Sophie

Novuna Vehicle Solutions

4 years ago

Thank you for your review Robert, it is greatly appreciated! Kind regards, Sophie

See full customer review

Trusted Customer

4 years ago

Date of purchase: 07/29/2020

communication and support was excellent from start, even during the present covid 19 restrictions they were efficient

Sophie

Novuna Vehicle Solutions

4 years ago

Thank you for your review, it is greatly appreciated! ^Regards, Sophie

See full customer review

Andrew

Bridgnorth

4 years ago

Date of purchase: 07/29/2020

What Andrew said about Novuna Vehicle Solutions:

Excellent

Really easy and professional service. Good communication throughout. Made the process particularly easy. Pricing of car and service were also very competitive.

Sophie

Novuna Vehicle Solutions

4 years ago

Many thanks for your review Andrew, we really do appreciate it! We hope you love your Merc GLC!Thank you, Sophie

See full customer review

Trusted Customer

5 years ago

Date of purchase: 07/17/2020

Patient and gave me time to review information.

Made sure i was clear about all details, gave me time to go away and review information, and change my mind about different elements. Rang back when they said they would!

Amy

Novuna Vehicle Solutions

5 years ago

Thank you for your review, it is greatly appreciated! We hope you love your new Clio!Kind regards,Amy

See full customer review

Not received a review invite?

About Novuna Vehicle Solutions

Novuna Vehicle Solutions is one of the UK's leading providers of vehicle leasing and fleet management services. Novuna Vehicle Solutions operate more than 70,000 assets and are one of the top 10 largest leasing companies in the UK. Uniquely in the market, we can offer a comprehensive range of assets, from cars, to HGVs, specialist equipment and plant machinery.

Read all

0343 351 9034

Hakuba House, White Horse Business Park, North Bradley, Trowbridge, Wiltshire, BA14 0FL, United Kingdom