Norman Records Reviews

Hi there, First off, I'm very sorry about the issues you experienced with this order. Problems with Royal Mail are not your responsibility as their contract is with us, not you. That said, there's nothing we can do about fixing a Royal Mail mistake when we don't have all the information we need - information that you kept saying you were too busy to provide. In order to resolve this particular problem some assistance from you was required - for example, around how it came to be that an instruction to leave the parcel behind the bins was provided, which it definitely was at some point according to the screenshot you sent from the Royal Mail tracking services. In addition, we did try to reassure you that if the parcel was determined as lost/stolen (which at that point wasn't known - all that was known was that it had been left in the safe place you provided at some point in the process) then we would refund or replace. Even this wasn't enough for you though, as in response to that offer you reiterated how busy you are and how you didn't want to deal with the issue any further. And that was the last we heard from you, until this feedback arrived. Apologies once again for the delivery issues here, and we hope that your records did actually arrive safe and sound after all. We are still here and still willing to try to resolve any problems, if you are also willing to do so. Best wishes, Nathon Director, Norman Records