How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Next Reviews

https://www.next.co.uk

Rated

Exceptional

Classic-contemporary fashion for men, women and children . . . plus stylish furniture and homeware.

Service

4.8

Product

4.6

150,420

21,416

4,086

969

1,636

178,527

ratings over the past year

884,050 out of 884,001 reviews

Barry

7 years ago

Date of purchase: 07/20/2017

What Barry said about Next:

Order online and collect from store next day doesn't get much easier

Louise

7 years ago

Date of purchase: 07/19/2017

What Louise said about Next:

Very good

Product reviews

Ravinder

7 years ago

Date of purchase: 07/20/2017

What Ravinder said about Next:

Never receive next day delivery as advertised

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/20/2017

Great service

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/20/2017

Can't fault it

Great experience and fantastic kids clothes. Really pleased.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/20/2017

Very poor

The flowers were a gift, however the ones delivered looked nothing like the images on the website, they wouldn't have filled a coffee mug let alone a vase. I received a full refund from Customer...

Read all

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/20/2017

Next Review

My items were delivered to my local store free of charge & promptly which is a great service to provide

Product reviews

Mark

7 years ago

Date of purchase: 07/19/2017

What Mark said about Next:

Easy to order and order arrived when they said it would and they always keep your informed of where your order is and what's happening with it.

Product reviews

Fiona

7 years ago

Date of purchase: 07/18/2017

What Fiona said about Next:

Absolutely fantastic customer service when I rang to find out where two parcels had gone that I had not received. Could not have done more to help!

Emma

7 years ago

Date of purchase: 07/20/2017

What Emma said about Next:

Good quality

Ordered online, these arrived next day I was kept well informed and husband loves them good quality product very pleased

Product reviews

Not received a review invite?

About Next

Your one stop shop for fashion, beauty, home and sport!

Read all

0333 777 8000

Desford Rd, Enderby, Leicester, Leicestershire, LE19 4AT, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Next Reviews

Pink Crate LargeMore reviews of this product (2)View product websitePurchased these lovely flowers for my sister who had just lost her husband. When I seen how small the crate was I was very disappointed how next can include large in the description is hard to...Read all

Plunge Black White Front Fastening Racer Back Push Up Bras Two PackMore reviews of this product (6)View product websiteBought for my daughter, good fitting.

Skinny Mid Blue Denim LeggingsMore reviews of this product (7)View product websiteGreat jeans, so comfy and soft

White Short Sleeve Fun Print Shirt 3mths 16yrsMore reviews of this product (3)View product websiteThis little shirt looked so cute on my son's birthday. Will try to get a lot of wear out of it.

Lilac VaseMore reviews of this product (3)View product websiteThe flowers were a gift, however the ones delivered looked nothing like the images on the website, they wouldn't have filled a coffee mug let alone a vase. I received a full refund from Customer...Read all

Jean Trousers 3 16yrsMore reviews of this product (2)View product websiteGood fit, have adjustable waist & haerd wearing. My son likes the style as more casual than other school trousers but still smart

Adidas Originals CampusMore reviews of this product (6)View product websiteItem as described very happy.

Bright Colour Hipsters Four PackMore reviews of this product (7)View product websiteGood quality product very pleased

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?