How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Next Reviews

https://www.next.co.uk

Rated

Exceptional

Classic-contemporary fashion for men, women and children . . . plus stylish furniture and homeware.

Service

4.8

Product

4.6

146,985

20,613

3,939

947

1,553

174,037

ratings over the past year

Displaying all 867,626 reviews

Shelley

7 years ago

Date of purchase: 07/23/2017

What Shelley said about Next:

Cardigan is lovely shape and cut...it washes well and colour does not appear to b fading...value for money and will purchase another garment in future

Product reviews

Amanda

7 years ago

Date of purchase: 07/28/2017

What Amanda said about Next:

Lovely flowers!

Lovely flowers, delivered on time.

Marc

7 years ago

Date of purchase: 07/17/2017

What Marc said about Next:

Very good service.

Everything arrived next day as promised.

Product reviews

Lisa

7 years ago

Date of purchase: 07/26/2017

What Lisa said about Next:

Website is brilliant !

Great quality products delivered fast ! Never a problem with returns either - excellent service all round.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/27/2017

A smooth transaction

Delivery and collection from store was so quick, easy and more importantly convenient for me.

Product reviews

Simon

7 years ago

Date of purchase: 07/29/2017

What Simon said about Next:

Awful

Awful customer service,due to a closure of one of their stores my products were transferred to another store. I had to wait 3 weeks to pick them up and when I eventually did the customer service...

Read all

Tony

7 years ago

Date of purchase: 07/27/2017

What Tony said about Next:

Excellent customer service from next as usual. Hassle free online and a smile at the collectionnpoint.

Product reviews

Richard

7 years ago

Date of purchase: 07/18/2017

What Richard said about Next:

Abysmal service - delivery never arrived

I ordered a total of 9 fabric samples, with the intention of subsequently ordering an occasional chair. Only one fabric sample turned up. My partner subsequently reordered fabric samples - none...

Read all

Karen Kim

7 years ago

Date of purchase: 07/27/2017