How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Next Reviews

https://www.next.co.uk

Rated

Exceptional

Classic-contemporary fashion for men, women and children . . . plus stylish furniture and homeware.

Service

4.8

Product

4.6

146,938

20,648

3,952

947

1,558

174,043

ratings over the past year

868,901 out of 868,716 reviews

Samantha

7 years ago

Date of purchase: 07/21/2017

What Samantha said about Next:

Terrible service, rude and unhelpful

Terrible Broke a picture while delivering - no apology. Left the main package at bottom of stairs Unhelpful and rude staff Won't ever use again

Margaret

7 years ago

Date of purchase: 07/21/2017

What Margaret said about Next:

Great rug poor setvice

The tug is great but I have paid £170 when it had a ticket on for £160. The store manager watched me struggle out of the store. I asked if here was a back door so I could bring my car round to...

Read all

Product reviews

Sara

7 years ago

Date of purchase: 07/21/2017

What Sara said about Next:

Came on time , and the Quality was really good plus it looks amazing on my daughter

Chrisiine

7 years ago

Date of purchase: 07/23/2017

What Chrisiine said about Next:

Very good 😊

Tracey

Norwich

7 years ago

Date of purchase: 07/21/2017

What Tracey said about Next:

Great purchases, shame about delivery.

Purchases are always lovely. The only let down is the couriers, we chosen a morning slot but didn't get the delivery until 6pm that day. Not the first time this has happened. Please work closely with...

Read all

Product reviews