Bought my insurance online for my new mobile phone, really easy process, terms clear and concise
Really happy with my experience!
2
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RO
Rozi-marian Oprisescu
Feefo Verified
5 years ago
What Rozi-marian Oprisescu said about Cycler:
Good to have if needed
Fast and easy just a big shame that it doesn’t fully cover the accessories
2
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RO
Rozi-marian Oprisescu
Feefo Verified
5 years ago
What Rozi-marian Oprisescu said about Cycler:
Nice and handy..
Fast and easy just a big shame that it doesn’t fully cover the accessories
2
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RO
Robert
Feefo Verified
5 years ago
What Robert said about Cycler:
Worth checking out
The prices are very good. You get a discount if others use your unique referral code, so that's an added bonus. Easy to register, they even had the newest models of mobile phones, you'll notice that...
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3
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MS
Michael Sharpe
Feefo Verified
5 years ago
What Michael Sharpe said about Cycler:
Because I was happy with what I was getting for my money
2
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JC
Jordan Carver
Feefo Verified
5 years ago
What Jordan Carver said about Cycler:
Quick and easy to set up
2
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TL
Thomas Limmack
Feefo Verified
5 years ago
What Thomas Limmack said about Cycler:
Quick, simple and a fair price!
1
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Trusted Customer
Feefo Verified
5 years ago
poor
i registered a claim for my damaged phone that i cannot use and was told i would get a call back which i didnt and then to chase up 3 days later to only find that i was having the same conversation...
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Alan
Cycler
5 years ago
Hi Lee,
Thanks for your feedback. The service that we provide is paramount to us here at NextGen and we take any negative review seriously. We've conducted a thorough review of your journey with us to date and can see that you only incepted your policy with us 10 days ago (1st Feb 2021). On the 8th February you made a claim. This was only 2 days ago. Following the claim report with our Claims Adviser we advised you of the documentation we required and sent an e-mail confirming. We are unsure as to why, but you appear to have not received the e-mail that we issued.
We can see that we then spoke to you again yesterday, the 10th February and advised that we required your documentation in order to validate your claim as it's very close to your policy inception and we still require your proof of usage for us to assess and approve your claim. The sooner we receive this documentation the quicker we can progress your claim.
As we shared with you when you purchased your policy, on our website and at every point of contact, our Customer Service Team are available 24/7 to support you, please feel free to call us on 01206 688097, e-mail at hello@nextgeninsurance.co.uk or on any Social media channel. We are here to help.
Thanks,
Team NextGen
0
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Trusted Customer
Feefo Verified
5 years ago
Easy fast and reasonaable price.
2
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KH
Karen Hazeldine
Feefo Verified
5 years ago
What Karen Hazeldine said about Cycler:
Helpful and polite and friendly, excellent service
I picked wrong insurance, needed loss as well, rectified by agent immediately, excellent service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
