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Rated
Excellent
Service
4.4
/5
Product
4.4
/5

5

4

3

2

1

241

28

26

11

23

329

ratings over the past year

Displaying all 4,945 reviews
Trusted Customer
7 years ago
Date of purchase: 09/08/2017
I've returened a dress 20 days ago sent via DHL from Australia. The postage was $200+ Au$ on my own. But until today, I didn't get my money back. I don't know what I can do because of the distance,...

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Danielle
Needle & Thread
7 years ago
Hi,

Thank you for taking the time to leave feedback and apologies for the delay in response. We are concerned to read about your experience and would appreciate the opportunity to put this right. Please email us at customercare@needleandthread.com with FEEFO REVIEW in the subject line and we can investigate this for you.

Best wishes,

Needle & Thread
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Trusted Customer
7 years ago
Date of purchase: 08/21/2017
poor shipping experience
They neglected to tell me they weren't paying for the duty tax and it was a hefty charge tonsure my dress got to me.
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Danielle
Needle & Thread
7 years ago
Hi,

Thank you for taking the time to provide a review of your experience with us. We are constantly looking for ways to improve our service and will take your comments on board. Currently we have a note in section 4 of the checkout which explains that the customer is responsible for the duty taxes and these costs were not included in the final price, we also have this stated on the delivery page which you can find here under international deliveries: http://www.needleandthread.com/uk/delivery. We will work towards ensuring that this is clearer going forward. Once again thank you for your feedback. 

Best wishes, N&T 
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Danielle
Needle & Thread
7 years ago
Hi Asheley,

Thank you for taking the time to provide a review of your experience with us. We are constantly looking for ways to improve our service and will take your comments on board. Currently we have a note in section 4 of the checkout which explains that the customer is responsible for the duty taxes and these costs were not included in the final price, we also have this stated on the delivery page which you can find here under international deliveries: http://www.needleandthread.com/uk/delivery. We will work towards ensuring that this is clearer going forward. Once again thank you for your feedback. Best wishes, N&T 
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Trusted Customer
7 years ago
Date of purchase: 07/07/2017
Absolutely shocking for the price
I received my order tried it on once and the zip got stuck when I went to put it on for the event in which I ordered it for th zip had broke and couldn’t return it because I had removed the tickets...

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Danielle
Needle & Thread
7 years ago
Hi,

Thank you for taking the time to leave feedback. We are concerned to read about your experience and would appreciate the opportunity to put this right and investigate this for you, please can we check when you contacted us in regards to this issue?

Kind Regards,

Needle & Thread
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Trusted Customer
7 years ago
Date of purchase: 09/13/2017
Muy mal servicio y poca confianza en devoluciones
Buen servicio de entrega pero muy mal servicio en devoluciones. Sigo esperando respuesta de si la devolucion ha llegado o no. El servicio de DHL sí me ha confirmado la entrega hace 2 semanas y aun no...

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Trusted Customer
7 years ago
Date of purchase: 10/01/2017
Iv ordered an expensive dress, sent lots of messages asking where is my order?? No one answered!! After 2 weeks someone send an email that the dress haven't been sent because some reason, si thank...

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Danielle
Needle & Thread
7 years ago
Hi,

Thank you for taking the time to leave feedback. We are concerned to read about your experience and apologise that you missed out on having the dress that you ordered for the wedding you were attending. We are constantly reviewing our processes to ensure we are meeting customer expectation, and your comment will be flagged to the relevant department for review.  

Best wishes,

Needle & Thread
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Trusted Customer
7 years ago
Date of purchase: 09/27/2017
Never again
It would help you know the difference between a black or white dress. Delivering the wrong coloured dress is completely unacceptable, particularly as even the receipt clearly stated the correct...

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Danielle
Needle & Thread
7 years ago
Hi,

Thanks so much for taking the time to leave a review. We are concerned to hear that you were sent an incorrect item and apologise for any inconvenience this may have caused. We are constantly reviewing our processes to ensure we are meeting customer expectation, and your comments will be flagged to the relevant department for review.  

Kind regards,

Needle & Thread
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Trusted Customer
7 years ago
Date of purchase: 10/02/2017
Encantadísima
Me ha encantado la compra!! Es precioso! Tal y como esperaba!! Además lo recibí a los dos días de la compra!!! Recomendaría mil veces la marca y me volvería a comprar cualquier otra cosa!!
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Trusted Customer
7 years ago
Date of purchase: 09/29/2017
The best dress ever
Absolutely stunning. This dress is going to be the highlight of my engagement photos. Thank you Needle & Thread for making quality, detailed gowns.
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Trusted Customer
7 years ago
Date of purchase: 09/29/2017
Perfect dress
Fast delivery and packaged beautifully.
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Trusted Customer
7 years ago
Date of purchase: 08/30/2017
as expected
very speedy and quality-wise perfect!
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.
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18-21 Corsham Street, London, Greater London, N1 6DR, United Kingdom
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.