Naken Interiors Reviews

Good Afternoon,

Thank you so much for leaving your valued feedback.

Firstly, I am really so sorry to hear of your disappointment after receiving your order. As an online retailer of over 16,000 products, ensuring that all of our details and descriptions are as accurate and clear as possible is of extremely high importance. We do encourage all of our customers to ensure they read these carefully to avoid any disappointment. So please accept our sincere apologies if you feel this was not clear enough for you.

We do pride ourselves on offering the option for our customers to return most of our items if they feel they are unsuitable or of bad quality. We just ask that you contact us within 14 days of receiving your item, so that we can find a suitable resolution quickly and efficiently for you.
We work very closely with all of our suppliers to ensure that our products are of a high standard, and we aim to exceed our customer expectations every time, however, we have not been able to this in this instance.

For this, we deeply apologise and hope that when you return we can go above and beyond for you to restore your faith with Naken. In the future, if you have any questions or queries, please don’t hesitate to contact us and we’ll always do our best to help you.

Kind Regards,
Alice.

Good Afternoon,

Thank you so much for taking the time to leave your valued feedback.

Firstly, I am so sorry to hear of your disappointment with your order of the Poke Mirror. As an online retailer of high-quality products we do really hope to exceed our customers' expectations on both value and quality, so I deeply apologise that we have not done so this time.

Regarding the mirror itself, we do state the weight of the mirror on our website, so, unfortunately, we are unable to take responsibility for the issue that it is not suitable to be hung on your wall due to this.

At Naken, we really do pride ourselves on offering options to our customers in relation to returning their items. However, we do ask that all the packaging must be kept before you're sure you are fully satisfied with your item, as we are unable to accept any returns, that cannot be sent back to us, in the same condition we sent to you. This includes the product box. As an online retailer we do endeavour to make all of our policies regarding returns as clear and easy to find as possible. So once again I do apologise if you feel these weren’t clear enough for you.