How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

My Cruises Reviews | Customer Service Reviews for https://www.feefo.com/reviews/mycruises | Feefo

Displaying all 1,895 reviews

Trusted Customer

4 years ago

Date of purchase: 07/10/2019

Steer clear

Poor follow up service. Trip cancelled and told getting a full refund 4 months later and still no refund.Have stopped responding to emails.

Jessica.Roberts@ignitetravel.com

My Cruises

4 years ago

Hi there, thank you for your feedback and I apologise for the delay in response - these are unprecedented times. I have been made aware that our Cruise Manager reached out to you via email yesterday. Thank you again for your patience. King regards, Jessica.

See full customer review

Trusted Customer

5 years ago

Date of purchase: 11/13/2019

Zero communication

I was to take a cruise on 29th April but so far have heard nothing, obviously it’s all cancelled but would appreciate some communication as to a refund and when that can be expected.

See full customer review

Gerard Melia

Sydney

5 years ago

Date of purchase: 10/05/2019

What Gerard Melia said about My Cruises:

our cruise was canceled and we did not receive a refund, I would like to know when this is going to happen

See full customer review

Trusted Customer

5 years ago

Date of purchase: 11/08/2019

Perhaps if your people returned phone calls and emails it would be better. I am now dreading what further things will happen and would ask for my money back if I could.

Charlene

My Cruises

5 years ago

Hi there,Our sincere apologies for the delayed response. We understand communication is paramount and have escalated this to our My Cruises Manager who will be in contact, as the level of assistance you have received thus far is not in keeping with our company values. Thank you for your feedback, this will be used to improve our training and processes. We look forward to ensuring you are confident to look forward to this trip for your special anniversary.Kind regards, My Cruises

See full customer review

Raymond Fisher

Portland Victoria

5 years ago

Date of purchase: 08/19/2019

What Raymond Fisher said about My Cruises:

Exceptional service as usual

They did a fantastic job. Always kept us well informed Very helpful.

See full customer review

Trusted Customer

5 years ago

Date of purchase: 09/25/2019

CAN'T ADD ANYMORE UNTIL I RETURN HOME FROM TRIP IN SEPTEMBER 2020

MONEY WAS PAID AS REQUESTED BUT NO RECEIPTS HAE BEEN ISSUED NO ADVICE REGARDING VIZAS REQUIRED, NOT MUCH INFORMATION ON SIDE TREIPS FROM THE SHIP LOOKS LIKE I HAVE TO RING AND FIND EVERYTHING OUT...

Read all

See full customer review

Alessandro Russo

5 years ago

Date of purchase: 09/26/2019

What Alessandro Russo said about My Cruises:

Please have your consultants book the rest of my trip as requested in email

I do not get replies. Have booked Booking # MYC-03075 I have chosen the flights and requested it be booked - no answer I have added additional 3 days accommodation in Dubai and chosen the hotel and...

Read all

See full customer review

Stephen Boswell

5 years ago

Date of purchase: 10/25/2019

What Stephen Boswell said about My Cruises:

They are being very helpful

See full customer review

Trusted Customer

5 years ago

Date of purchase: 07/31/2019

Very disappointed with 5 months prior to departure

We wanted to change our flight to Dubai in April prior to our cruise. We had fully paid for our holiday in December, and after making an enquiry regarding the flight time change was informed to...

Read all

See full customer review

Trusted Customer

5 years ago

Date of purchase: 09/30/2019

Great service from booking to return home from cruise

Great service by Steven Box in booking our cruise, any queries were quickly addressed. Document department Karli absolutely fantastic!! Our tickets went missing finally arrived via Western Australia,...

Read all

See full customer review

Not received a review invite?

About My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

Read all

0200000000

Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

Why trust Feefo reviews?

Learn more about Feefo