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My Cruises Reviews | Customer Service Reviews for https://www.feefo.com/reviews/mycruises | Feefo

Displaying all 1,895 reviews

Nancy Milne

5 years ago

Date of purchase: 08/29/2019

What Nancy Milne said about My Cruises:

It's always a pleasure using My Cruises to book

Booking with My Cruises is just so easy and everything goes so smoothly. We have used them for many years now and will continue using them with our friends and family.

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Lesley Stronach

Kingscliff NSW

5 years ago

Date of purchase: 07/31/2019

What Lesley Stronach said about My Cruises:

Poor follow up after deposit

Easy to book but follow up/customer service after paying a deposit has been very poor. Booked in July flights and hotels still not confirmed for May trip to Europe.. Appears to be different processes...

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Shirley Mckenna

5 years ago

Date of purchase: 08/03/2019

What Shirley Mckenna said about My Cruises:

Yes I have been waiting for confirmation on details, so that I can book the rest of my holiday, and haven't head back yet :(

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Carol Samuel

5 years ago

Date of purchase: 08/29/2019

What Carol Samuel said about My Cruises:

Very professional and helpful.

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Trusted Customer

5 years ago

Date of purchase: 09/07/2019

our contact has been helpful, unfortunately another person got involved and gave us different flight details, both set of confirmed details arriving within minutes of each other. We couldn't follow...

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Trusted Customer

5 years ago

Date of purchase: 10/01/2019

Very Satisfied Customer

They have met my needs very efficiently when I have emailed them and spoken to them on the phone. Had enquiries regarding visa's etc. I would have no hesitation in booking with them again.

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Colin Beckinsale

Canberra

5 years ago

Date of purchase: 06/30/2019

What Colin Beckinsale said about My Cruises:

Variety is not the spice of life

My Cruises are the package deal kings for fly cruise offers. just don't ask them to modify the offered package to much or you will be left hanging. I had to complete my own changes to the package....

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Trusted Customer

5 years ago

Date of purchase: 08/13/2019

Professional and helpful service throughout the booking process

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Carole Owen

Mount Martha

5 years ago

Date of purchase: 10/21/2019

What Carole Owen said about My Cruises:

Initial booking was easy but we don't have any info on the hotels or airline. We recommended the cruise to relatives in UK and they have booked and have their hotel info and transfers included.

Charlene

My Cruises

5 years ago

Hello Carole, Thank you so much for your feedback and we apologise for the confusion this has caused you. We have passed your feedback to our Cruise Leaders and they have advised that while transfers were not included in original package booked, we can assist to add transfers for you. Our Cruise Leader will be in touch with you to clarify the possible additional transfers, and address any concerns you may have regarding this cruise booking and the one your relative have booked from the UK. We looking forward in getting you back on track and excited about your upcoming cruise holiday. Kind regards, My Cruises.

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Shirley Rounds

5 years ago

Date of purchase: 08/21/2019

What Shirley Rounds said about My Cruises:

The service was good but I received an email with the deal of $100 off if I booked or inquired about the package. I emailed about it and till now have not heard anything. I sent that email I....

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Charlene

My Cruises

5 years ago

Hi Shirley, Thank you for providing your feedback and we so pleased you are looking forward to an exciting cruise holiday. We apologise for the lack of communication regarding your email. While we were unable to find the email in question, in keeping with our company values, we would like to honour your communication and apply the discount. Please contact us to confirm the above, thank you again. Kind regards, My Cruises

Shirley Rounds

5 years ago

Hi Charlene, Thank you for getting back to me. What is your best contact detail for me to contact you on?

Charlene

My Cruises

5 years ago

Hi Shirley, I passed on your request to our Cruise Leaders and asked them to get in touch with you regarding this. However if you have any further issues hearing from them, please don’t hesitate to let me know. Kind regards, My Cruises.

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About My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

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