Excellent service. Frame and mattress delivered separately. Speedy service on frame but mattress delayed because of courier (not fault of bed frames). Exellent aftercare to sort out the problem.
MyBedFrames
MyBedFrames
11 years ago
Thank you for your review. I am pleased you found our customer service excellent and will pass these comments onto the relevant departments.
Jamie Welch
Ordered on 14/4/15 delivered 24/4/15 and site stated delivery 5-10 working days if in stock if not would be advised. On the face of it quite good, but nothing then until about 9.30am on the day of...
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MyBedFrames
MyBedFrames
11 years ago
Thank you for your review. A voice mail was left as well as an email being send the day before delivery to advise we would deliver the next day. I am surprised that you did not receive either as this is our standard practice so that we do not has wasted trips.
Jamie Welch
the driver arrived alone, could not get the super king mattress out of the (too small) van door, and I had to help him carry it in and put my back out! I have just had a back op! ridiculous stupid...
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Trusted Customer
11 years ago
Sorry made a mistake my bed frames did not supply the mattress!
it was another firm!
my mistake
Trusted Customer
11 years ago
Actually the mattress was from My Bed Frames after all, just from another order I made!
MyBedFrames
MyBedFrames
11 years ago
Thank you for your review. I am pleased that you found the mattress and frame great. I will pass your comments regarding being one delivery driver but sadly we cannot send two guys for one job as they would have to be out for two days and this will end up at a cost that would have to be passed onto all customers. I do see your point though and apologise for this.
Jamie Welch
Ordering was fine but the website said I would be told what day it was going to be delivered so I could be at home but instead it just turned up while we were out and it was left outside! It could...
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MyBedFrames
MyBedFrames
11 years ago
Thank you for your review and bringing this to my attention. We call and book the delivery in the day before to save a wasted trip and then the driver calls an hour before delivery so I will look into this and see firstly why this did not happen and also why it was just left.I am pleased that you are happy with the bed but disappointed with the delivery situation.
Jamie Welch
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
