Was told it would be next day however I ordered on a Thursday and even spoke to someone on the phone and was assured it would be delivered on the Friday but not sign of it and I was called on the...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your review. Firstly I would like to apologies as the suppliers we use have changed their delivery supplier and are no longer sending goods for next day delivery. Goods are now collected and are delivered in a 3-5 day time window and is two man delivery to a room of your choice. This was not made public knowledge until they had changed the delivery system as they did not want the current delivery company to know and unfortunately you got caught up in the middle of this without our knowledge.
I am not trying to make excuses but had we known we would have informed you immediately.
Jamie Welch
Overall Good, did have to call them for a despatch date as we had no confirmation that they could fulfil the order. Delivered on the arranged day and called us an hour and a half before delivery.
MyBedFrames
MyBedFrames
10 years ago
Thank you for your review, we do call the day before delivery and book the delivery in and this is within the 3-5 days delivery. I will look into notification of delivery date earlier than this with our transport department.
Jamie Welch
Ordering was good but multiple deliveries for one order = lots of inconvenience and time off work. Should ask customer if they will accept split delivery or wait for the whole order especially as...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your review.Sadly we have multiple suppliers as we as our own manufacture and do not have control of their couriers however this is something we are looking to improve on and I will pass your comments onto our logistics department.
Jamie Welch
Delivery came 2 weeks earlier than expected and received plenty of email and text messages keeping me informed on the day of when it would be delivered. Found 2 small damaged areas in the material...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your review. I am pleased that you are so happy with the bed and that it looks fantastic.
Jamie Welch
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
