Let down by the third party delivery company for mattress so now we have a bed frame but no mattress and a guest due to arrive! They had access problems within sight of our property and turned...
Read more
MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and please accept my apologies for this. I have contacted the courier company and they advised due to road works and the driver not being allowed access this was why he did not deliver as he was turned around. I do struggle with this though as you can obviously gain access to your property. I have taken this higher and they have confirmed that this will be delivered to you later today
Jamie Welch
Great company with excellent phone help / advice... I called several times to discuss the product and delivery before making the order, spoke to several different people and they were all extremely...
Read more
MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and I will pass this onto all departments on how helpful our sales assistants were and the excellent service provided.
Jamie Welch
Excellent customer service after I initially ordered the wrong mattress size but realised as soon as I got email confirmation of my order. I emailed straight back for the order to be amended which...
Read more
MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and I am pleased you found our customer service excellent. My apologies regarding the headboard but am pleased it was sorted quickly.
Jamie Welch
Must admit that when I ordered a frame and then got an email saying it was out of stock, would I like the Grace instead, I thought it was dodgy selling techniques. However, customer service was...
Read more
MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and I apologise that your original selection had gone out of stock. This does happen sometimes as the stock is fluid but am pleased that you liked the alternative and found our service excellent.
Jamie Welch
I ordered 2 beds, however, only one was dispatched in 5-7 days. I had to call them again to notify that the other bed didn't arrived.
The second bed came after 5 days!!
To my surprise, when I...
Read more
MyBedFrames
MyBedFrames
10 years ago
Firstly please accept my sincere apologies for this. When it goes wrong it really goes wrong. The courier lost the second bed the first time and have managed to totally wreck the second bed. As discussed we are using an alternative courier now and will swap the frame over so that we have this sorted for you asap. Please do accept my apologies as this is not the norm at all.
Jamie Welch
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
