Thank you for your review and I am pleased you found our company good to deal with. Please accept my apologies re the missing fittings and understand that it was quicker for you to and purchase the fittings than us to post them next day.
Jamie Welch
The bed came in three separate parcels. Only two were delivered. On ringing 'my bed frames' to advise them that the headboard was missing they informed me that I would have to pay for a new one. This...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your email. As discussed 3 parcels we signed for by the person we gave you the POD for. We did chase the couriers as soon as you notified us of this as they advised that the van had come back to the depot empty after the delivery day to you and that all items on his load that day had been signed for. I apologise that the new headend took 10 working days but this is the time of a new order and the headend had to be processed as a new order. We advised that we would reimburse you if the headend did turn up as it would be returned to us but again as discussed the depot still advises that this never came back in the first instance so is unlikely it will turn up but we will advise if this does happen. I am sorry that you went through this but it is clear on the delivery note the items you are signing for and also there are many check boxes to fill in before signing for the 3 items.
Jamie Welch
Date of purchase: 02/10/2016
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Trusted Customer
10 years ago
Excellent service excellent product at a great price. Would really recommend this company.
My experience has been overall ok with delivery etc... The only thing I would say is that your delivery drivers need to be a lot more customer focused. The man that delivered the mattress was really...
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
