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MSL Reviews | Customer Service Reviews for https://www.feefo.com/reviews/msl | Feefo

Displaying all 2,333 reviews

Trusted Customer

Workington, Cumbria

7 years ago

Date of purchase: 07/05/2017

What Trusted Customer said about MSL:

Very good service

Friendly, patient and understanding.

MSL Quality Team

MSL

7 years ago

Dear Mr Gibson

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 07/07/2017

Good service and repairs carried out well

Repairer was excellent but had to chase for updates also thought the time to complete the job was too long

MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Trusted Customer

Birstall, West Yorkshire

7 years ago

Date of purchase: 07/11/2017

What Trusted Customer said about MSL:

Speak to me. The only person to keep asking me if I was ok was the occupational health people. Otherwise NO ONE is telling me what is going on . It was only when I phoned to ask about claiming for...

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MSL Quality Team

MSL

7 years ago

Dear Mrs Owen

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 07/11/2017

What Trusted Customer said about MSL:

useless staff

The Staff have very poor customer service skills and do not listen

MSL Quality Team

MSL

7 years ago

Dear Mr Clayton

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Trusted Customer

manchester

7 years ago

Date of purchase: 08/05/2016

What Trusted Customer said about MSL:

difficult situation not made any easier

after my (no blame) accident i had to deal with different people over the phone at msl, it would have been less stressful if i could have just dealt with one person. the courtesy car was sub...

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MSL Quality Team

MSL

7 years ago

Dear Mr Butler

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 07/24/2017

What Trusted Customer said about MSL:

Excellent

From the minute the accident was reported till now Msl staff that have dealt with my case have been absolutely brilliant many thanks to all involved. I would definitely recommend Msl due to the staff...

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MSL Quality Team

MSL

7 years ago

Dear Mrs Ali

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 11/10/2016

Unhappy customer

I sent in photos I wrote my statement out numerous times, I chose not to involve my pupil. It was not my fault but the insurance company has decided it was which I totally disagree with.

MSL Quality Team

MSL

7 years ago

Dear Madam

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Trusted Customer

Bournemouth

7 years ago

Date of purchase: 06/22/2017

What Trusted Customer said about MSL:

Prompt and Professional. They took the worry out of my situation

MSL Quality Team

MSL

7 years ago

Dear Mr Watton

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 06/16/2017

What Trusted Customer said about MSL:

Excellent

MSL Quality Team

MSL

7 years ago

Dear Mr Hurst

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 06/28/2017

What Trusted Customer said about MSL:

They provided me average customer service and below average courtesy car

MSL Quality Team

MSL

7 years ago

Dear Mr Iqbal

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

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About MSL

MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.

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0161 822 0088

MSL, 5400 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GQ, United Kingdom

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