Love all my Mocks items. Ordering simple and quick. However delivery a total let down ... will consider this a huge factor when deciding on items I am contemplating
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for letting us know about this. Your feedback helps us get better.
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you, your feedback is very important to us!
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you, your feedback is very important to us!
Date of purchase: 09/10/2022
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Allan Maguire
3 years ago
What Allan Maguire said about Mocka Australia:
Great service fast delivery love them
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka!
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for your feedback. Unfortunately we have now sold out of the Honolulu Occasional Chair.
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you, your feedback is very important to us!
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you, your feedback is very important to us!
Date of purchase: 09/14/2022
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Trusted Customer
3 years ago
I was happy to have my order despatched as quickly as it was unfortunately once it reached the courier company in Victoria it was held up considerably and I had to contact them to ask when it would...
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Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for taking the time to place a review, it means a lot to us!
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for taking the time to place a review, it means a lot to us!
Both items were unfortunately damaged however I am currently dealing with the staff to come to a favourable outcome
Mocka Customer Service AU
Mocka Australia
3 years ago
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I was impressed by how well I was kept in the loop via delivery updates on texts and emails.
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for the wonderful review and for taking the time to share your feedback with Mocka. Our priority is customer service, and we are ecstatic that we met that mark!
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for the 5-stars! Hope to see you again soon!
Mocka Customer Service AU
Mocka Australia
3 years ago
We are thrilled to have you as part of the Mocka family! Thank you for sharing your kind words with us.
Date of purchase: 09/12/2022
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Trusted Customer
3 years ago
Whilst the bassinet arrived in a reasonable timeframe considering I live rurally, I was disappointed most of the bassinet bars were not smooth and gave me several splinters I've had to sand the bars...
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Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for posting a review and we are sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further so have sent you an email. Please be sure to keep an eye on your junk/spam folders, just in case.
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
We would like the opportunity to investigate your feedback further. We have sent you an email and look forward to working with you to resolve any issues as quickly as possible.
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka!
Date of purchase: 09/12/2022
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Leatitia Webster
Woodford
3 years ago
What Leatitia Webster said about Mocka Australia:
Great product, fast secure postage, great tracking & customer serviceđź‘Ś
Mocka Customer Service AU
Mocka Australia
3 years ago
We would just like to thank you for taking the time to write this review. We love to hear feedback like this.
Not great, a screw was missing and the shelves are wobbly.
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for bringing this to our attention and we’re sorry you had a bad experience. We can see that the team has been in touch via email to assist in having this resolved. Please be sure to keep an eye on your junk/spam folders, just in case. Mocka Customer Service Team.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
