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Marsh & Parsons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/marsh-parsons | Feefo

Displaying all 1,768 reviews

Trusted Customer

8 years ago

Date of purchase: 01/01/2017

Good service but totally unreasonable fee basis

Good service in finding a tenant but extremely unreasonable fees charged 18 months upfront on a tenancy. Unwilling to negotiate or meet half way on a solution. Would not use them again.

Laurence

Marsh & Parsons

8 years ago

Hi Mr Glynn. Thank you for taking the time to leave us this feedback. We believe that we can justify our fees and the way that we collect them, based on our ability to find quality tenants for our landlords. I'm sorry that on this occasion we weren't able to meet your expectations. Wishing you all the best for the future.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

What Trusted Customer said about Marsh & Parsons:

Unprofessionalism I had not expected

Estate agent told my tenants they could keep all the bedding and linen and the broadband will be transferred to their name. The poor tenants were assured of this and moved in to find none of this and...

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

What Trusted Customer said about Marsh & Parsons:

Came across as professional however with last two tenants the lettings agent made commitments to future tenants without telling the owner who later had to deal with the problem once they moved in

Laurence

Marsh & Parsons

8 years ago

Hi Mr & Mrs Parker. Thank you for taking the time to leave us this feedback and I'm sorry that of late we haven't met your expectations. I believe Georgie, Lettings Manager at our Fulham branch has already been in touch and do be assured that if you experience any further problems during the current tenancy, she will be more than happy to help. Wishing you the very best for the future.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

Good customer service in keeping me updated throughout the process

Laurence

Marsh & Parsons

8 years ago

Hi Mr Behl. Thank you for taking the time to leave this positive feedback and I'm glad your experience with us was positive. Wishing you the very best for the future.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

What Trusted Customer said about Marsh & Parsons:

Achieved 2 strong offers in good time. One above asking in a difficult mark

Excellent. Very professional.

Laurence

Marsh & Parsons

8 years ago

Hi Mr Maxwell. Thanks for taking the time to leave us such positive feedback. Wishing you the very best for the future.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

Won't be using them again. More agents in the area to try.

A rushed job to find me tenants and I've ended up with a nightmare. The price you pay them you'd expect them to do a thorough job at finding the best tenants possible. A bunch of students who destroy...

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

Great Service

Great service overall - got me a tenant quickly.

Laurence

Marsh & Parsons

8 years ago

Hi Ms Way. Thank you for taking the time to pass on this positive feedback. Wishing you the very best for the future.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

Poor and sometimes incompetent service

Generally poor customer service. Had to chase up rent collection. Not for the first time either.

Laurence

Marsh & Parsons

8 years ago

Hi Mr Meemaduma. Thank you for taking the time to leave us feedback and I'm sorry that we haven't met your expectations. I'll pass on your feedback to the team involved and they will endeavour to improve your experience with us going forward. Wishing you all the best for the future.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

What Trusted Customer said about Marsh & Parsons:

good

Laurence

Marsh & Parsons

8 years ago

Hi Mr & Mrs Kenward. Thanks for taking the time to leave us this review. Wishing you all the best for the future.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

What Trusted Customer said about Marsh & Parsons:

Excellent, prompt response but after 33 years in their employ what else would I say although I do mean it. However these automated responses do on occasions lack the personal touch don't you think?

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