Marsh & Parsons is no longer an active Feefo customer
Displaying all 1,768 reviews
Trusted Customer
8 years ago
Date of purchase: 01/01/2017
No refund of commission
I was very disappointed in M&P recently. My tenant had run into financial difficulty and asked me if I could reduce her rent. I agreed and asked M&P if they would consider reducing their commission....
you guys are ridiculous.... there is no such person and richmondardson... that must be blindingly obvious. It is a made up name and I haven't a clue why you think your fake person is at my address. ...
Poor experience with scheduling and responsiveness
On the day of key pickup they locked the office and all left for a team event even though we had an agreed time, it was only after I kicked up a fuss and insisted that we needed keys to our new home...
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Laurence
Marsh & Parsons
8 years ago
Hi Mrs Midha. I'm terribly sorry to hear about your poor experience with us on your check-in day. I'm glad that someone was able to come to a solution for you eventually but I have passed your feedback on to the team so that they can improve the coordination of events like this better in the future. I do hope that you have settled into your new home now and wish you the very best for the future.
Dealt with M and P for a number of years renting and then selling a property. I always found them very professional and helpful.
Laurence
Marsh & Parsons
8 years ago
Hi Mr Whittles. Thank you so much for your positive feedback - we're glad that you have had good experiences working with us. Wishing you the very best for the future.
All about the money, less interested in the people involved
Our agent got us a good price. However, the buyer was a bully and put our agent under pressure for fast action and other terms, and that pressure was unfortunately conveyed to us. The agent called my...
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Laurence
Marsh & Parsons
8 years ago
Hi Mr McKiernan. We’re sorry to hear that your experience hasn’t been entirely positive. We have communicated your feedback to the branch in order that they understand your frustrations. Thank you for taking the time to pass this on.
Lack of clarity of communication about how letting fees are deducted and re-imbursed when tenanta unvoke breal clauses. After nearly four months into a tenancy with a break clause only this week was...
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Laurence
Marsh & Parsons
8 years ago
Hi Mr Parissis. Thank you for taking the time to leave feedback on your experience with us and I'm very sorry for any ambiguity in the way our fees are collected. The process should have been made entirely clear to you at the beginning and I can only apologise that it wasn't - and I do hope that it has been properly conveyed to you now. If there's anything else we can do to help please do get in touch! Wishing you all the best.
Letting service and rent recovery. There is an email follow up when rent is overdue but I need to chase up each time Marsh and Parsons to contact the tenant and make sure that they set up the debit.
As usual with M&P, all smiles and lots of contact until you sign on the dotted line, then slippery and unreachable when things go wrong. There's no way they didn't know about the issues with the flat...
Marsh and Parsons found a tenant to move in immediately after the last one moved out. I did suffer a rent fall of 13%, but that is a function of the current market and the remarkably high rent...
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Laurence
Marsh & Parsons
8 years ago
Hi Mr Davis. Thank you very much for taking the time to leave us such positive feedback. I'll make sure to pass it on to Josh and the team at Askew Road. Wishing you all the best for the future.
I needed information and received it very promptly
Laurence
Marsh & Parsons
8 years ago
Hi Ms Rudy. Thank you for taking the time to pass on your feedback and I'm glad to hear your queries were addressed promptly. Wishing you all the best.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
