Thank you for travelling with Luxury Gold and for sharing your feedback.
We are pleased to hear your Travel Concierge provided excellent support throughout your journey and that you found the itinerary well balanced and inclusive of key sights.
We appreciate your kind comments and hope to welcome you on another Luxury Gold journey in the future.
Every detail was taken care of so all we had to do was enjoy the trip.
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Kim Devereux
Luxury Gold
5 days ago
Thank you for travelling with Luxury Gold and for sharing your feedback.
We are pleased to hear that every detail of your journey was taken care of, allowing you to simply relax and enjoy the experience. It is also great to know you appreciated the well-balanced itinerary, offering a rich combination of city and rural locations across Spain and Portugal.
We appreciate your kind comments and hope to welcome you on another Luxury Gold journey in the future.
Tour director *Personal information removed by Feefo* is excellent. She was well prepared, keeping us up-to-date and informed of each days’ activities including details such as providing heads up...
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Kim Devereux
Luxury Gold
9 days ago
Thank you for travelling with us and for taking the time to share such detailed feedback.
We are very pleased to hear that the Travel Concierge provided such a high level of service, with strong preparation, clear communication and genuine enthusiasm throughout the journey. It is also good to know that the Coach Driver, hotel teams and luggage handling were all excellent, and that experiences such as the Eiffel Tower dinner and scenic drives were memorable highlights.
We appreciate your thoughtful comments regarding the itinerary and included experiences. Your suggestions around starting the tour in Nice, allowing more time in Saint Emilion, and enhancing the hands-on elements of the culinary experience are very helpful and will be shared with our product teams for careful consideration. We are also grateful for your feedback on meal choice options and hotel room allocation, which we understand impacted your overall comfort.
Thank you again for your recommendation and for sharing your professional perspective. We are glad you had a largely positive experience and hope to welcome you on another journey in the future.
Date of purchase: 05/03/2026
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Kevin York
Feefo Verified
USA
11 days ago
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Kim Devereux
Luxury Gold
9 days ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that your time in Japan was so well managed and that you enjoyed the range of experiences included on the tour. It is also good to know that the hotels, coaches and bullet train journeys met your expectations.
We are especially glad that the Travel Concierge contributed positively to your journey. We appreciate your recommendation and are pleased you would encourage others to visit Japan.
We hope to welcome you on another tour in the future.
Thank you for travelling with us and for sharing such thoughtful feedback.
We are pleased to hear that you enjoyed the itinerary and the variety of experiences across the south of France, from the coastal towns and inland visits to places such as Arles, Avignon, Aix, Pont du Gard, Carcassonne, Saint Emilion and Les Baux. It is also good to know you appreciated the walking tours, local markets, food and wine experiences, and the farewell dinner. We are especially glad the Travel Concierge and Coach Driver contributed positively to your journey.
We appreciate your recommendation and hope to have the opportunity to welcome you on another tour in the future.
Date of purchase: 05/03/2026
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Trusted Customer
Feefo Verified
12 days ago
Product reviews
Kim Devereux
Luxury Gold
9 days ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you enjoyed the itinerary, accommodation and transportation throughout your Luxury Gold journey. It is especially rewarding to know that your Travel Concierge provided such friendly, knowledgeable and attentive service, helping each guest feel valued throughout the experience.
We also appreciate your kind comments regarding the dining experiences from the welcome dinner through to the farewell celebration. It is great to know the tour left such a positive impression and that you would recommend it to others.
Thank you again for choosing to travel with us.
Hotel service: excellent; tour guides: accommodating and helpful. I simply don’t understand the deception in promoting the restaurants as wonderful, because they were not. Places like the ranch and...
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Kim Devereux
Luxury Gold
9 days ago
Thank you for travelling with us and for sharing your detailed feedback.
We are pleased to hear that you found the hotels excellent and that the Travel Concierge and Coach Driver, along with the wider guiding team, were accommodating and helpful throughout your journey. It is also good to know that you enjoyed experiences such as the ranch visit and tango experience.
We are very sorry that some of the dining arrangements and restaurant experiences did not meet your expectations, particularly in relation to how these were presented. We also regret the disruption caused by the coach breakdown on the final day and that you felt the alternative arrangements and compensation were not sufficient.
Your comments are taken seriously and will be reviewed with our operations and product teams to help ensure clearer expectations and a more consistent experience in future.
We appreciate you taking the time to share your thoughts and hope there may be an opportunity to restore your confidence in a future journey.
Excellent tours. Our group was small, only 10 people.
Highly recommended!
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Kim Devereux
Luxury Gold
9 days ago
Thank you for travelling with Luxury Gold and for sharing your feedback.
We are pleased to hear that you enjoyed the tour of Portugal and appreciated the small group experience, the itinerary and the many sites visited. It is also good to know that the Travel Concierge contributed positively to your journey and helped ensure a smooth and enjoyable experience.
We are sorry that one of the hotels in Lousã did not meet your expectations. Your comments are valued and will be shared with our teams for review.
We are glad the Douro Valley picnic was a highlight and appreciate your recommendation. We hope to welcome you on another tour in the future.
Date of purchase: 04/19/2026
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Trusted Customer
Feefo Verified
11 days ago
Product reviews
Kim Devereux
Luxury Gold
9 days ago
Thank you for travelling with Luxury Gold and for sharing your feedback.
We are pleased to hear that you found the experience immersive and engaging. We also appreciate your comments regarding the accommodation. We are sorry that the shower facilities in several hotels did not meet your expectations, particularly in relation to walk in showers.
Your feedback is important and will be shared with our teams as we review and work with our hotel partners to improve comfort standards for future departures.
We hope to have the opportunity to welcome you on another tour in the future.
Everything went smoothly as planned. Transportation was great. Hotels were great. Guide was great. The group we were with were nice to be with. Lots of fun and laughter.
Product reviews
Kim Devereux
Luxury Gold
9 days ago
Thank you for travelling with Luxury Gold and for sharing your feedback.
We are pleased to hear that everything ran smoothly and that you enjoyed the transportation, hotels, and the company of your fellow travellers. It is also good to know that the Travel Concierge contributed positively to your experience and that the bullet train journeys were a highlight, along with Mount Fuji.
We appreciate your comments regarding the busy cities and the meals provided. Your feedback is valuable and will be shared with our teams for review as we continue to improve the overall experience.
We are glad you enjoyed your time on tour and hope to welcome you again in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.