It makes us very happy to read that the attractions incorporated into this itinerary suited your preferences and that you enjoyed making use of the available leisure time. Furthermore, we hope you will join us again in the future to explore more fascinating destinations in comfort.
We are very happy that by allowing us to take care of every element of your vacation that you were able to cover all of the destinations that you wanted, in a time-frame that suited you. What's more, we hope that you will join us again soon to journey in comfort and class once more.
Product reviews
Date of purchase: 03/17/2018
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John Mataraza Jr
Feefo Verified
Newburgh, N.Y.
8 years ago
What John Mataraza Jr said about Luxury Gold:
Why didn't we choose Insight sooner? My Wife, Paula, and I were always firm believers in "We can do it cheaper." However, planning our own experiences always turned out to be similar to a cacophony...
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Jillian - Head of Operations
Luxury Gold
8 years ago
One of the greatest benefits of a guided vacation with Luxury Gold is the peace of mind that comes from knowing that all of the details of the trip have been meticulously planned. That is why we are delighted to learn that our careful preparation and attentiveness throughout the trip helped to ensure a seamless adventure. Furthermore, our whole team are committed to crafting the finest experiences from start to finish, and we hope that you will join us again soon for another captivating journey.
The travelling concierge, Roberto, was excellent, as were the local experts. When our luggage was left in Santiago after our flight to Buenos Aires, Roberto dealt with the situation very well.
Dale
Luxury Gold
8 years ago
Our guests' well-being is our utmost concern and we fully understand how frustrating it is when luggage is lost or delayed. So we are very happy to learn that our Travelling Concierge ensured that the situation was carefully managed and provided you with the necessary assistance. Nonetheless, while we would have hoped that all of the experiences would have been to your preferences we are delighted that you have still taken many memorable highlights away from your time on your guided trip across South America.
Product reviews
Date of purchase: 04/03/2018
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Brian Penfold
Feefo Verified
8 years ago
What Brian Penfold said about Luxury Gold:
Fantastic guide (Robert) and we saw everything we expected to with such great organisation.
Dale
Luxury Gold
8 years ago
We always endeavour to organise our trips in the most feasible way possible; however, we regret to read that that you were disappointed with your overnight stay in Lima. As well, we are sorry to learn of the inconvenience experienced with your airlines and we can completely understand your frustration. As a result, we have communicated your concerns to the relevant departments for their respective reviews, though, we are pleased that you enjoyed taking in so many remarkable destinations with our dedicated team and we hope that you have returned home with many unforgettable memories.
Luxury gold exceeded my expectations. The accommodation was great, the meals were sometimes overwhelming but beautifully presented throughout our tour. Local guides had a great knowledge of their...
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Dale
Luxury Gold
8 years ago
Our Local Experts love sharing their insights in order to help bring your destination to life and our Travelling Concierges are always on hand to ensure that our guests’ trip runs smoothly. That said; we are delighted that the service that you were provided helped to make your time on the trip so enjoyable and made for a comfortable experience. Furthermore, we are very happy that you were truly satisfied with the overall organisation of the itinerary and we have communicated your only reservation about the flight to Lima to our Operations Team for their concern. We certainly appreciate just how frustrating flight delays can be; although, we truly hope that this encounter is overshadowed by special memories from your holiday and anniversary celebrations.
Our concierge, Robert Campos, was excellent.
One complaint. We paid for a triple room and too often the third bed was a make-shift arrangement, Some examples - In Iguassu Falls, the third bed was a...
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Dale
Luxury Gold
8 years ago
Our Travelling Concierges work passionately so that you can look forward to travelling with ease and that is why it pleases us greatly to learn that you were impressed with the service we provided. Furthermore, triple rooms will often feature one foldaway bed plus one double, therefore, three adults may find this space slightly restricted and these rooms are generally more suited for two adults and a child. However, we are truly sorry if you experienced any discomfort at the hotels selected, and we will ensure with the hotels that the rooms are to the standard that we expect. In saying that, we thank you for taking the time to leave us with your impressions from the trip and hope to welcome you back to enjoy more authentic experiences in the future.
Having traveled with Insight many times before, we were used to a certain high level of attention and care from them, but Luxury Gold managed to exceed our already high expectations. The gifts of the...
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Dale
Luxury Gold
8 years ago
At Luxury Gold, we believe that all of our guests should be made to feel special and we go to great lengths to ensure the finest travel experiences. That is why we are delighted to read that you had a fantastic time exploring South America with our dedicated team and we hope that you will join us again soon for another luxurious adventure.
The guides were all very professional. The one thing I did not care for are all the expectations of tips to everyone. There were 4 of us from one family and I start to question what the over...
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Dale
Luxury Gold
8 years ago
Tipping is a very common practice in the travel industry due to the seasonal nature of the work and many of our guests’ enjoy the possibility of showing appreciation to our dedicated representatives. For this reason, we provide the option to pre-pay gratuities or alternatively extend them at the end of the trip. Even so, all gratuities do remain strictly at the discretion of our guests; yet, we truly regret to learn of any discomfort caused by their request. Additionally, at times variations to the itinerary may be necessary to accommodate any unforeseen circumstances; however, we are sorry to learn of any inconvenience that this might have resulted in. Your feedback regarding the Travel Director and your suggestions have been forwarded to our Operations and Product Development Teams for their respective review. Although nonetheless, we are delighted that you enjoyed taking in Egypt's incredible monuments and we sincerely hope that you have returned home with many unforgettable experiences.
Product reviews
Date of purchase: 03/17/2018
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Paul Bowmer
Feefo Verified
Sydney Australia.
8 years ago
What Paul Bowmer said about Luxury Gold:
Excellent accommodation.....fantastic tour manager....wonderful tour highlights....all combined to provide lifetime memories.
No hesitation in recommending Luxury Gold to friends and family.
Will...
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Dale
Luxury Gold
8 years ago
It is wonderful to read about your experience in India and to learn that you had a fantastic time exploring this remarkable country with Luxury Gold. Furthermore, we are delighted that you have returned home with so many memorable highlights and we look forward to sharing more unforgettable moments with you in the near future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.