Brilliant travel concierge and coach driver who had a wealth of knowledge that enlightened us to Western Canada’s beauty and treasures. Coach driver went way beyond what we expected cleaning windows...
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Giorgio – Head of Transport
Luxury Gold
8 years ago
It's our aim to ensure that when you travel with us, your comfort and convenience are assured at all times. Therefore, we are delighted that your skilled Driver got you to each destination safely whilst making sure that you were able to capture all of the stunning sights. Furthermore, we are as pleased that the itinerary fulfilled your expectations and we hope to share more rewarding experiences with you soon.
The tour concierge, Nancy Wanstall, was outstanding throughout the coach journey. She was always considerate of everyone, displayed an excellent knowledge of the areas we travelled in & we all...
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Product reviews
Date of purchase: 05/05/2018
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David Willauer
Feefo Verified
8 years ago
What David Willauer said about Luxury Gold:
Everything was great!
Product reviews
Date of purchase: 05/19/2018
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Trusted Customer
Feefo Verified
8 years ago
The concierge on our trip was well organised but showed little personal interest in customers.we prepaid gratuities but when we maintained this she simply said she had a list and turned away. No...
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Dale
Luxury Gold
8 years ago
It saddens us to learn that your time on the trip fell slightly short of your expectations due to the pace of the itinerary and the actions of your Travelling Concierge. However, we would like to assure you of our dedication to ensuring the very best experiences for our guests and as a result; we have passed on your concerns to the relevant departments so that they can be addressed. Nevertheless, we sincerely hope that you have still taken many great memories away from your time in Canada.
Date of purchase: 05/12/2018
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Trusted Customer
Feefo Verified
8 years ago
Could have provided properly functioning air conditioned rooms on at least four of the fourteen nights.
Could have been a relaxed last day instead of a horrendous rush to get to Vancouver before...
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Dale
Luxury Gold
8 years ago
We are sorry to read that the air conditioning units at some of the accommodations were not functioning properly and we will ensure with the hotels in question that the condition of their facilities is not a concern for our future departures. As well, we want our guests to have the most comfortable travelling experiences and so we regret to learn that you felt your last day was too hurried. Nevertheless, we hope that you did return home having enjoyed many memorable moments and we hope to explore more destinations with you in the future.
Product reviews
Date of purchase: 05/12/2018
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Trusted Customer
Feefo Verified
8 years ago
My guide Ernesta was a true gem.
Her attitude the day of the downpour in Pompeii - not to mention her quick thinking reserving the tent for us to grab a quick lunch under cover - made the day a...
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Dale
Luxury Gold
8 years ago
Our Travelling Concerieges are trained to the highest standards and pride themselves on the care and consideration that they provide to our guests at all times. With that being so, it pleases us to read about how Ernesta’s thoughtfulness helped to create such a memorable vacation. On top of this, we thank you for your suggestions which will help us to make any necessary improvements to this itinerary and we hope that you will join our dedicated team once again to explore another destination in depth.
Product reviews
Date of purchase: 05/13/2018
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Gordon Smith
Feefo Verified
8 years ago
What Gordon Smith said about Luxury Gold:
yes definitely
Dale
Luxury Gold
8 years ago
We are really pleased that you felt this trip covered all of the best locations across Italy and hope that you enjoyed your complete experience. Plus, we would be delighted to welcome you back to uncover more remarkable destinations.
The customer service was outstanding throughout the entire trip. We taken care of so well through every aspect of our trip. The primary reason for the amazing service and care was due to our Tour...
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Dale
Luxury Gold
8 years ago
Our Travelling Concierges are passionate about ensuring that our guests' journeys run smoothly, which is why we are delighted to read that you felt that Ernesta went above and beyond to provide you with a truly memorable experience. Furthermore, it is wonderful to know that you enjoyed the Ultimate Italy itinerary and our Insight Experts would be more than happy to assist you when choosing more great places to explore.
Product reviews
Date of purchase: 05/13/2018
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Trusted Customer
Feefo Verified
8 years ago
Although the process at the Rome airport to find our transfer to the hotel was the worst I have experienced in 8 Insight tours, from the time we did board our transfer in Rome to our final transfer...
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Dale
Luxury Gold
8 years ago
It is great to learn that you really appreciated the hard work put into the organisation of the trip by your passionate Travelling Concierge and we are very happy that the Ultimate Italy itinerary lived up to your expectations. We will, however, work closely with our Operations team to ensure the effectiveness of the process on our guests' arrival at the airport. Nevertheless, we hope to have the pleasure of welcoming you back for another Luxury Gold experience in the future.
Product reviews
Date of purchase: 05/13/2018
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Trusted Customer
Feefo Verified
8 years ago
The trip was well organized, our guide, Ernesto, was excellent, very patient yet able to herd us to where we needed to be. Hotels/villas were fun, beautiful, and clean.
Dale
Luxury Gold
8 years ago
Our dedicated team work passionately to make sure that the organisation of the trip runs smoothly and so we are extremely pleased to learn that you felt confident journeying in the care of the Travelling Concierge. On top of this, we are thrilled that you had a comfortable stay at the accommodations throughout your trip and we hope to be able to welcome you back on another guided vacation soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.