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Luxury Gold Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

8 years ago

Our tour guide Steve & our bus driver were both excellent. Everything was well planned for us. Wonderful dinners & beautiful hotels. I will recommend Luxury Gold to my friends.

Dale

Luxury Gold

8 years ago

It pleases us to learn that you greatly enjoyed your time on the Harmony of Central Europe and that you had a seamless experience throughout. What's more, we are very happy that your time at the Schönbrunn Palace stood out as the highlight of your trip and we thank you in advance for the future recommendations.

Product reviews

Date of purchase: 05/29/2018

0

Trusted Customer

Feefo Verified

8 years ago

Luxury Gold's customer service was very good. Our concierge, Karen Frey, was excellent, knowledgeable and helpful. The bus tour and the hotels were excellent. We even enjoyed the Prestige class on...

Product reviews

Date of purchase: 05/12/2018

0

Trusted Customer

Feefo Verified

8 years ago

Fantastic.

It was really amazing. Top of the line customer service from start to finish.

Dale

Luxury Gold

8 years ago

We are delighted that you enjoyed experiencing the outstanding level of service that we are recognised for here at Luxury Gold. Furthermore, we are thrilled that you had such an amazing time that you didn't want the fun to end and we hope to explore more destinations with you in the future.

Product reviews

Date of purchase: 05/29/2018

0

Trusted Customer

Feefo Verified

8 years ago

Luxury Hold is a first class experience!! the itinerary was awesome and loc

The trip itself was Great and we thoroughly enjoyed it. However we were told that it was a 25 person tour and it turned out to be forty. We were very unhappy with that misrepresentation.

Dale

Luxury Gold

8 years ago

On specific dates, which are listed in our itineraries, we run small special group departures, that are limited to just 24 guests. However, we are sorry to learn of any miscommunication that could have occurred. Nonetheless, we remain extremely pleased to learn that you thoroughly enjoyed your time on the Ultimate Italy trip.

Product reviews

Date of purchase: 05/06/2018

0

CL

Cindy Lahue

Feefo Verified

8 years ago

What Cindy Lahue said about Luxury Gold:

No one picked us up on the transfers which caused stress for us both arriving and departing. Also, I thought we were going to be on a much more luxurious coach with a larger restroom. We were told to...

Dale

Luxury Gold

8 years ago

It concerns us to learn that your Transfers didn't operate as intended and we apologise for any inconvenience that you experienced. Nonetheless, we will be looking further into your feedback to help ensure that similar occurrences do not affect our future departures. On top of this, we are sorry that your guided holiday didn't live up to your expectations and we have conveyed your additional comments to our Operations department for their review. Nevertheless, we hope to have the chance to provide you with a seamless journey in the future.

Product reviews

Date of purchase: 05/18/2018

0

Trusted Customer

Feefo Verified

8 years ago

Delightful family trip

Steve Ellison kept everything very organized yet relaxed, the excursions were well thought-out and relevant and the overall experience was great for our whole family.

Product reviews

Dale

Luxury Gold

8 years ago

A great deal of careful planning goes into our itineraries to ensure the very best experiences and so we are delighted that you and the whole family had a wonderful time on the Harmony of Central Europe. As well, we are happy to learn that your Travel Director helped to make your time on the trip even more enjoyable and we hope to welcome you back to travel with us once again.

Date of purchase: 05/29/2018

0

SM

Sherryl Mock

Feefo Verified

8 years ago

What Sherryl Mock said about Luxury Gold:

Luxury Gold lived up to the expectations inherent in its name

It was personal, accommodating and expedient. From the suggestions of the travel agency, to the prompt answers to questions and delivery of necessary forms and itinerary details - the Customer...

Product reviews

Date of purchase: 05/29/2018

0

TW

Thomas Wilkinson

Feefo Verified

Vienna, OH USA

8 years ago

What Thomas Wilkinson said about Luxury Gold:

They should have done their homework on the Trans Canadian Train Trip. Our trip from Vancouver to Jasper was wonderful, then we boarded the train, which was a nightmare. The coaches were not LUXURY...

Dale

Luxury Gold

8 years ago

The Trans-Canadian Grandeur itinerary is an iconic trip that takes our guests to explore across the full breadth of the country and take in all of the remarkable landscapes along the way. However, having received your feedback, we truly regret to learn about your disappointment with the quality of the train compartments and we are sorry to learn that delays heavily affected your journey. We appreciate just how frustrating this must have been and have forwarded your comments to our Operations and Quality Control Teams for their further enquire. Nevertheless, we hope that you have still taken many outstanding highlights away from the trip.

Product reviews

Date of purchase: 05/26/2018

0

Trusted Customer

Feefo Verified

8 years ago

Driver was excellent. Our guide did not seem to know much about the areas we were visiting and as we were joining an ongoing tour the few of us that joined later were always grouped aside.

Product reviews

Dale

Luxury Gold

8 years ago

Journeying across these three states to take in many iconic locations in a snapshot of time does mean time spent on the roads and the main highways are the fastest way to ensure that our passengers can take in all of the exciting attractions. Nevertheless, we appreciate your concerns and we have passed on both this comment and those about the service that you received to our Operations Team for review. Still, we hope that you did relish many wonderful moments throughout the trip and to have the future opportunity to provide you with an experience that you wholly enjoy.

Date of purchase: 06/01/2018

0

Trusted Customer

Feefo Verified

8 years ago

Our guide seemed a little disorganized and not as knowledgeable as she should have been on the areas of South we covered. Some of the included meals were very poor.

Product reviews

Date of purchase: 06/01/2018

0

Luxury Gold Reviews

Harmony of Central EuropeMore reviews of this product (62)View product websiteGreat Itinerary. The after hours tour of Schonbrunn Palace was great !

Trans Canadian Grandeur Via Rail PrestigeMore reviews of this product (5)View product websiteVery good. It was the reason we chose this trip.

Harmony of Central EuropeMore reviews of this product (62)View product websiteAmazing sights, amazing food, with great periods of free time to explore on your own. I only wish the trip was longer.

Ultimate ItalyMore reviews of this product (346)View product websiteItinerary, hotels and local guides excellent. We were mislead that there were 25 on the tour...in reality it was 40.

British RoyaleMore reviews of this product (66)View product websiteI already submitted my readons for the rating.

Harmony of Central EuropeMore reviews of this product (62)View product websiteExcellent, well planned and executed

Harmony of Central EuropeMore reviews of this product (62)View product websiteThe itinerary was thoughtfully selected and beautifully executed. The balance between the beauty of the scenery, the exquisite hotels and restaurants, the music of the masters and the gorgeous old...Read more

Trans Canadian Grandeur Via RailMore reviews of this product (1)View product websiteSame problem with the train as stated above

Southern GraceMore reviews of this product (73)View product websiteThere were a couple of long days on the bus and the scenery was abysmal along the freeway. It would have been much better to have travelled along the river or inland a bit more to experience the...Read more

Southern GraceMore reviews of this product (73)View product websitethe places we visited were very good and the itinerary was excellent, however the route taken was exceptionally boring when we could have travelled on the highway along the Mississippi river. The...Read more

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