Both the travelling concierge and driver were excellent, courteous and considerate. The tour went like clockwork with time for breaks and free time considering the distance to cover and some...
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Product reviews
Date of purchase: 05/12/2018
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Charles Walker
Feefo Verified
Baltimore, Maryland, USA
8 years ago
What Charles Walker said about Luxury Gold:
Our tour director, Karen Frey, was superb (as was our motorcoach driver Owen); the hotels were first class; the itinerary, well planned; the included meals were excellent; the local guides personable...
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Date of purchase: 05/12/2018
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Carole Pask
Feefo Verified
Sleaford Lincolnshire
8 years ago
What Carole Pask said about Luxury Gold:
We have been on coach tours before but we thought this is the best we have experienced. The tour guide, Max Donaldson was extremely knowledgeable with a wonderful sense humour who treated all his...
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Product reviews
Date of purchase: 05/19/2018
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Wayne Giglia
Feefo Verified
8 years ago
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What Wayne Giglia said about Luxury Gold:
An absolutely fabulous experience. The tour director & coach driver were both top notch. The tour packed with great stops, amazing destinations, the best food and five star hotels. This was our...
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Dale
Luxury Gold
8 years ago
It is great knowing that all of the features of your trip combined perfectly to create a memorable experience for you in Italy and we thank you for trusting us to guide you across this remarkable country. What’s more, we love seeing some of the incredible moments that you shared in your pictures and we hope to welcome you back on another vacation with us soon.
Hotels were excellent, the tour director was most helpful and knowledgable and the content of the tour was good, however, I was particularly disappointed with the (supposedly) 5 star highlight dinner...
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Christine - Supplier Relationship Manager
Luxury Gold
8 years ago
We are sorry to hear that your dining experience took away from your overall enjoyment of the itinerary, as our intention is to surpass your expectations with the quality of meals throughout your Luxury Gold trip. However, we will be investigating your comments further to ensure that this is not a reoccurring concern. Nonetheless, we are thoroughly delighted that all other aspects of your journey were to our high standard and we hope that you relished taking in the British Culture.
Everyone we interacted with, either by phone or in person, was wonderful and quite well informed.
Dale
Luxury Gold
8 years ago
We always endeavour to create rewarding journeys for our guests and that’s why we were really pleased that you enjoyed the variety of experiences available in the itinerary. Furthermore, we are delighted that you felt comfortable onboard our customised coaches and we hope that you have left your time in Italy with many wonderful memories.
Product reviews
Date of purchase: 05/20/2018
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Jeffrey Supowit
Feefo Verified
8 years ago
What Jeffrey Supowit said about Luxury Gold:
The staff on the tour was excellent. We never dealt with the company itself as our travel agent handled that.
Product reviews
Dale
Luxury Gold
8 years ago
We are delighted that you enjoyed your taste of Italy with us on your recent trip and we hope you have left knowing which fascinating locations you would want to visit again. Furthermore, we are extremely happy that you were pleased with the service during your journey and we hope to take you to discover more destinations.
Presented a variety of experiences, but with all the beautiful churches we viewed our schedule on Sundays were both travel days and did not allow us to attend a service on either of those days-a...
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Dale
Luxury Gold
8 years ago
We are really pleased that you enjoyed taking in the attractions with Luxury Gold in both Spain and Portugal, and we thank you for leaving us with your thoughts on how to improve the itinerary. We have passed on your comments to our Product Development Team for their reflection; however, we still hope that you have taken many pleasant memories away from your experience.
Date of purchase: 05/04/2018
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Allan Mcintyre
Feefo Verified
8 years ago
What Allan Mcintyre said about Luxury Gold:
The guide meeting us at the airport and guiding through customs was excellent, saved time and confusion.
The luxury hotels were not up to expectation. Non smoking rooms seem to puzzle the staff,...
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Dale
Luxury Gold
8 years ago
As we only want our guests to enjoy the very best travel experiences we are delighted to read that you had a smooth journey from your arrival in Egypt to your departure. As well, we have passed on your concerns about the hotel accommodation to our Quality Control team for their review. Nevertheless, we hope that you will join our dedicated team in the future to take in more remarkable destinations.
Product reviews
Date of purchase: 05/19/2018
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Agnes Stillitano
Feefo Verified
8 years ago
What Agnes Stillitano said about Luxury Gold:
The rating would have been 5 stars, based on the coach tour section of the trip but the Trans Canada experience was way below par and not to the standard expected of Luxury Gold. Customer service in...
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Dale
Luxury Gold
8 years ago
Naturally, we are disappointed that your enjoyment of the trip was diminished by your experience on the Via Rail Canadian. However, we thank you in advance for taking the time to write to us directly with your further concerns and we hope to be able to address them to your full satisfaction. Nevertheless, we still hope that you have taken some memorable moments away from your guided holiday.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.