Luxury Gold Reviews

Thank you for sharing constructive feedback about your experience in Spain and Portugal, as it is being given very close attention. Please know that when booking through a travel agent, our Reservations team is not involved in the booking process, although they of course remain at your disposal for assistance as needed. Unexpected changes to your flight details therefore do not involve us, however we remain sympathetic to this unfortunate situation and are thankful that the matter could be resolved quickly. To continue, our Travelling Concierges are carefully handpicked based on knowledge and experience, and yet, they must still undergo further training to ensure the highest standards of professionalism are met. We're therefore surprised to learn of your concerns in this regard and have passed them on to our Operations team for review. They will directly address them with Emma to ensure a better experience going forward. With that said, we hope your new memories remain particularly uplifting and for the chance to restore your full trust in Luxury Gold.

Thank you for also sharing constructive feedback about the "Spain and Portugal in Style" guided holiday, as these first-hand insights are of much importance to us. Our Travelling Concierges are knowledgeable, experienced, and undergo further training to ensure the highest standards of professionalism are met. As consequence, we regret to learn of your experiences with Emma and have passed them on to our Operations team for review and to directly address them with her. Concerning the itinerary, our Product Development team develops our itineraries based on notable points of interest and previous guest satisfaction. This particular itinerary is an excellent way to discover the culture and historical influences of each country, all the while offering leisure time to relax or sightsee based on your own interests. We're nevertheless disheartened to hear of your displeasure with its structure and have forwarded your comments to our Product Development team for review and to make enhancements where appropriate. We're hopeful that your experiences in Spain and Portugal otherwise inspired the creation of endearing memories and for the chance to regain your full confidence in Luxury Gold.

Thank you for sharing constructive feedback about your time in Canada, as this first-hand insight is being given very close attention. Luxury Gold strives to ensure that each journey is perfectly planned, personalized, and truly unforgettable. We therefore regret to learn that you felt the "Majesty of the Rockies Goldleaf" guided holiday didn't meet your expectations and your comments are being considered so that enhancements can be made where appropriate. To continue, please know that we mandate the issuance of a particular number of complementary drinks at each dining experience and that amount is subject to change based on the destination visited and the restaurateur with whom we are partners. Nevertheless, your comments have been forwarded to our Quality Control team to ensure that they continue to meet these conditions and confirm that they are maintaining the high standards we're recognized for. With that said, we're pleased to know of your satisfaction with the itinerary and we hope for the chance to restore your full trust in Luxury Gold.

It makes us very happy knowing that your time on the Sumptuous Soul of America lived up to your expectations and that the professional assistance that you were provided helped to enhance your experience even further. Nonetheless, we have ensured that your concerns about the coach have been passed on to our Transport Department for their reflection; however, we sincerely hope that you have still left your time on the trip with many pleasant memories.

Thank you for sharing feedback from your "Timeless Scandinavia" guided holiday, as it has provided us with important first-hand insights and enhancements will be made where appropriate. Luxury Gold strives to maintain its position as industry leader in quality of service delivered and overall guest satisfaction. We're therefore delighted to read your comments about the professionalism that your Travelling Concierge and Coach Driver displayed during your time away. With that said, we regret to learn that you felt some dining experiences and accommodations did not meet the high standards we're recognized for. As such, please allow us to apologize for any discomfort caused as a result and ensure you that your concerns have been forwarded to our Quality Control team for further evaluation. We're hopeful that your journey was otherwise uplifting and that your experiences abroad produced endearing memories.