Have ordered several times and only once has there been a problem with receiving the wrong order. Customer service was great and all was cleared up easily.
The return policy is awful. My original order was around $50 for eight yarns. To return three and have them replaced with the correct colours would have cost me almost $50. Never ordering here again.
Brianna
LoveCrafts
3 months ago
Hello,
Thank you for reaching out and sharing your feedback. I’m sorry to hear that some of the yarn colours were not what you were expecting. We understand how disappointing it can be when a shade looks different in person than it appeared online. Yarn colours can vary slightly due to differences in dye lots, lighting conditions, or the device and screen settings used to view our website.
I also understand your concern regarding the cost of returning items from Canada to the US, and I’m sorry for any frustration or inconvenience this may cause. We regularly review our shipping and returns policies to ensure we are providing the best possible experience and support for our customers.
Thank you again for taking the time to share your thoughts with us. We truly appreciate your feedback.
Best wishes,
Brianna and the LoveCrafts Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Visit LoveCrafts.com and you’ll see a world designed for makers. We’re dedicated to creating a place where makers’ projects are celebrated, advice is shared and it’s easy to buy supplies for your selected craft.