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ratings over the past year

Lombok is no longer an active Feefo customer
Displaying all 205 reviews
CU
Customer
7 years ago
Date of purchase: 04/30/2018
What Customer said about Lombok:
Where is my table? Very very very slow delivery
Still haven’t received the table that I ordered more than a month ago. Ordered online on 29th April, at the check out it says the table will be delivered before 23rd of May. Now is 7th if June. Till...

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CU
Customer
7 years ago
Date of purchase: 02/27/2018
What Customer said about Lombok:
Terrible
Ordered 2 items. One was faulty and damaged the other didn't leave the warehouse as confirmed as in bad shape before it was even sent out. Had to case to get payment cancelled and refunded.
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CU
Customer
Kensington Olympia
7 years ago
Date of purchase: 02/25/2018
What Customer said about Lombok:
I LOVE Lombok!!
The staff at customers services are wonderful, especially Catalina... She has helped me so much with sourcing items. I LOVE Lombok. l give wish the I could get a job reviewing products especially...

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CU
Customer
7 years ago
Date of purchase: 05/12/2018
What Customer said about Lombok:
I haven’t received any of the items and I haven’t received an explanation for this
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Trusted Customer
7 years ago
Date of purchase: 04/10/2018
Have yet to receive any service.
So far all you did was take my money. Don't ask for a review until you deliver, jackasses.
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Trusted Customer
7 years ago
Date of purchase: 01/14/2018
Asked to review a product that still hasn’t been delivered!
I’ve been asked to review an order and it’s service when I haven’t received the order yet? Item ordered on 14th of January with expected delivery date of March. I contacted myself in March to be...

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CU
Customer
Epsom
7 years ago
Date of purchase: 04/29/2018
What Customer said about Lombok:
Poor quality control, poor customer proactive response
I ordered a Mandara tallboy, to match furniture we had previously purchased from Lombok. It was delivered and when unpacked it was visibly poorly made with attempted repair work carried out with...

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Trusted Customer
7 years ago
Date of purchase: 03/08/2018
The worst customer experience I've ever had.
The worst customer experience I've ever had. Terrible from purchase and I'm yet to receive the table. Will definitely never shop here again for anything.
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CU
Customer
7 years ago
Date of purchase: 03/24/2018
What Customer said about Lombok:
A prompt service.
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CU
Customer
7 years ago
Date of purchase: 03/28/2018
What Customer said about Lombok:
Great products and first class service. Reliable and dependable.
Brilliant from start to finish - thank you!!
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About Lombok
Founded in 1998, Lombok is a multichannel homeware brand selling exclusive, inspirational, high-quality, handcrafted furniture, lighting and accessories. Well-known for our Eastern/Colonial-inspired dark teak furniture, we’ve expanded our product range in recent years to include complementary styles that use other materials such as reclaimed woods. We’re concerned about the environment. So any timber we use is sourced from sustainable plantations with internationally recognised certification. Our products are sourced from the Far East, India and Vietnam, with designs exclusive to Lombok. All our ranges are constantly reviewed and refreshed with new designs and finishes introduced in line with design trends and customer demand. But unlike other brands, many of our collections are continuously in stock enabling our customers to buy pieces of furniture from the same collection over a period of time.
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Whitehead Trading Park, 4 Coomber Way, Croydon, Surrey, CR0 4TQ, United Kingdom
Why trust Feefo reviews?

About Lombok
Founded in 1998, Lombok is a multichannel homeware brand selling exclusive, inspirational, high-quality, handcrafted furniture, lighting and accessories. Well-known for our Eastern/Colonial-inspired dark teak furniture, we’ve expanded our product range in recent years to include complementary styles that use other materials such as reclaimed woods. We’re concerned about the environment. So any timber we use is sourced from sustainable plantations with internationally recognised certification. Our products are sourced from the Far East, India and Vietnam, with designs exclusive to Lombok. All our ranges are constantly reviewed and refreshed with new designs and finishes introduced in line with design trends and customer demand. But unlike other brands, many of our collections are continuously in stock enabling our customers to buy pieces of furniture from the same collection over a period of time.