Yes. I ordered a pool ladder with 4 steps. When the box arrived it only had one step in the box. I called customer service and a fine gentleman took the call and told me he would send me new steps...
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Tyler Jones
Poolsupplies.com
3 years ago
We love our customer service team! We appreciate the kind words and thank you for choosing PoolSupplies.com!
Product reviews
Date of purchase: 06/25/2023
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Elizabeth Schoen
Feefo Verified
3 years ago
What Elizabeth Schoen said about Poolsupplies.com:
Quick easy and on time.
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear! Thank you for the great feedback Elizabeth.
Shipping was quick but I never received the email stating my order was shipped. Had to call to find out it was shipped.
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for this honest feedback, Chris.
Product reviews
Tyler Jones
Poolsupplies.com
3 years ago
Please let us know if there is anything you need help with!
Date of purchase: 06/27/2023
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Jessica Rivers
Feefo Verified
3 years ago
What Jessica Rivers said about Poolsupplies.com:
two of the rings had holes in them
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Jessica! We're so sorry you experienced this issue with your Solar Sun Rings. We would love to help you with this issue, and we encourage you to contact our team of customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help with your order. We appreciate your feedback!
Product reviews
Date of purchase: 06/30/2023
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Robert Stoczynski
Feefo Verified
3 years ago
What Robert Stoczynski said about Poolsupplies.com:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
