We ordered a robot vacuum. After less than a month it quit working. We were told they couldn’t do anything about it and to contact the manufacturer. After numerous calls and hours on hold, still...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry that you are experiencing this issue. We will occasionally encourage customers to contact the manufacturer of some items due to our warehouse not carrying spare parts for some products. We apologize that the manufacturer is difficult to contact, and if you have any further questions on your order, please contact our customer support team again at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry that your Robotic Cleaner stopped working after you received it. This is not typical for these cleaners, so we had you contact the manufacturer after we troubleshot the issue. We apologize that the manufacturer is being difficult to contact, but if you have any further questions, please contact our customer support team again at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
I haven’t received my order, even though I ordered it WEEKS ago!!! Got 2 tracking notices: one said it was delivered, the other said it was in transit. I called & was told it was lost & was on the...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We have created a ticket for this issue and will be contacting you shortly. There should be more than one package on its way to you, and our customer service team will be able to help you with this. Thank you for your feedback!
The package you sent was in complete shambles and there were missing parts. It never should’ve left your warehouse. Very disappointed ☹️
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry that your order arrived like this! We would love to help you with your order. Please contact our team of Customer Support Experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance with your order. Thank you for your feedback!
Date of purchase: 07/06/2023
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Trusted Customer
Feefo Verified
3 years ago
Arrived when promised, fits the pool,
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for the kind words. Please let us know if you need help with anything.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
