Even though FedEx lost my order Poolsupplies.com stepped up to the plate and resent my order the same day I called them FANTASTIC customer service
Tyler Jones
Poolsupplies.com
3 years ago
We love our customer service team! Thank you for the kind words.
Date of purchase: 07/17/2023
0
Share
AD
Adam Doman
Feefo Verified
3 years ago
What Adam Doman said about Poolsupplies.com:
No issues with customer service at all
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear!
Product reviews
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for choosing PoolSupplies.com!
Date of purchase: 05/11/2023
0
Share
SD
Stephen Dowzycky
Feefo Verified
3 years ago
What Stephen Dowzycky said about Poolsupplies.com:
Really got back late on the pump and needed pictures I’m a good customer so should have taken my word.don’t think I’ll order again from them or recommend them. Sorry.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Stephen! It seems your package did get stuck in transit in Indiana. Unfortunately, this can happen on occasion with any mail carrier and is a rare occurrence. We will not require pictures of your solar cover if you are having issues with it in transit, but we would love to assist you with your missing package. Our team of customer support experts is available at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST and is eagerly waiting to assist you. Thank you for your feedback!
SD
Stephen Dowzycky
3 years ago
Sorry about the comments they were in haste. I can recommend you. Sorry again.
Rachel Jennetti
Poolsupplies.com
3 years ago
No problem Stephen! We're so glad we were able to help you!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Stephen! We're sorry that FedEx has paused the transit of your package. This is often a rare occurrence and we would love to help you with your order. You can contact our customer support line at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance with your order. Thank you for your feedback!
SD
Stephen Dowzycky
3 years ago
Poolsupplies came through. Sorry about the comment.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi, again Stephen! Thank you, it's no problem, we're happy to help!
pool service was good but the ladder was not as good as expected.
I had to reinforce the legs
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Santos! Thank you, we appreciate your feedback! We are in the process of updating our descriptions for our ladders, and I will definitely bring this up with our writers. We are sorry that you had to reinforce the legs of your ladder! We would love to help you with your order. Please contact our customer support line at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help. Thank you for shopping with us!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Santos! We're so sorry about this issue you are experiencing. We encourage you to contact our team of customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help with your order. Thank you very much for your feedback!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
