The chlorine arrived timely..However, most of the tablet are broken into pieces…..If they weren’t wrapped they would have been powder..pretty disappointing
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We are sorry that your chlorine tablets were broken. This can happen for various reasons, but most commonly due to shipping issues. Luckily, these tablets are still able to be used in your pool! If you have any questions or concerns about your order, we encourage you to contact our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi there! We're sorry your chlorine tablets came broken. Due to Chlorine being very delicate in solid form and it meant to be dissolved in water, they do tend to break in transit on occasion. Luckily, this does not affect the efficacy of the product or its ability to be used! If you have any further questions or concerns, please contact our team of customer support specialists at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
Was sent wrong pool, cover two times in a row without my approval. Sent me. They sent me a different brand cover that I have never even heard of..
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Hugo! I brought this issue to the attention of our Customer Service Manager and you will be receiving a call from us later today. Thank you very much for your patience.
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Hugo. This is most certainly an unwelcome mix-up. I have contacted our customer service manager regarding this issue and you will be receiving a call from us later today. Thank you for your feedback, and we can't wait to help you!
Purchased the Sun2Solar® Supreme Blue Solar Cover 14' x 28' Rectangular 1200 Series. The pool cover lasted less than two full years. No over chlorination, ph was always within tolerance. I will not...
Read more
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello there! We are sorry you had issues with your Sun2Solar cover. There are many factors that contribute to the natural deterioration of a Solar Cover including sun damage, weather, keeping the cover wet when removed from the pool, and chemical damage among other reasons. If you would like further information on our solar covers and their care, please contact our team of customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
Product reviews
Uploaded media
View all media (2)
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We are sorry you are experiencing this with your solar cover. Solar covers are pool tools that have very specific care guidelines that can affect the wear and tear on the product. Exposure to your pool's chemicals, climate conditions, and whether the cover was wet when it was put away can all affect the lifespan of your cover. If you would like further assistance or have any comments or questions, we encourage you to contact our customer support line at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
Poolsupplies had no interest in helping me with a liner issue I had. The liner was purchased from and installed by Poolsupplies
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Kevin! We apologize for the inconvenience and the misunderstanding. We are an online retailer and do not install liners, but we are always willing to help find a solution to all problems. If you would like further assistance or clarification on your order, please get in touch with our customer support line at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST and we would be glad to assist you! Thank you for your feedback.
Date of purchase: 05/31/2023
0
Share
Trusted Customer
Feefo Verified
3 years ago
Ordered my pool cover--it was delivered in two days! Always prompt service, always exactly as ordered. Yay!
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for choosing PoolSupplies.com! Fast shipping is a priority for us!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
