The product has been lost in shipment by FedEx. They say they are trying to find it.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Paul! We apologize that you have not received your package yet. We use various shipping partners, and after they leave our facility, unfortunately, we cannot control the estimated arrival date the carrier provides. We will provide a delivery estimate, but on occasion, packages can encounter various delays due to weather and other situational issues. If you would like assistance with your order, please contact our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST. We would love to assist you, and thank you for your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Paul! We appreciate your positive feedback! We apologize that your package was delayed in transit. If you would like further assistance with your order, please contact our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST. Thank you for your feedback!
Purchased heavy duty tubes which leaked as soon as I filled them. Customer service quickly sent me replacements. I would prefer that they sell heavy duty ones that don’t leak. They seem flimsy for...
Read more
Tyler Jones
Poolsupplies.com
3 years ago
We appreciate this honest feedback. Please let us know if there is anything else you need help with.
Product reviews
Tyler Jones
Poolsupplies.com
3 years ago
Please let us know if you need help with anything.
Fast delivery, never out of stock items like other supplier's, super fast shipping & tracking info. I've ordered from this company many time's before & never have any problems even when I ordered a...
Read more
Tyler Jones
Poolsupplies.com
3 years ago
We work hard to meet expectations like yours and we're happy to hear we hit the mark for you! Thank you so much for being our customer.
Product reviews
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear! Please let us know if you have any questions.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
