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Product reviews
Tyler Jones
Poolsupplies.com
3 years ago
All things we love to hear!
Date of purchase: 09/13/2023
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Trusted Customer
Feefo Verified
3 years ago
Ordered a 33 foot cover, and when I received it that’s the size on the box. But when covering pool it barely fit. I was not impressed. The cover looks like it is out of round.
Hi Ken! We apologize for the delay in shipping to you. We pride ourselves on shipping orders the same day if the order is placed before 4 PM. It seems that you placed your order later on the 15th and your order shipped in the morning on the 17th. For that, we apologize. Thank you for bringing this to our attention. If you would like further assistance, please contact our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST. Thank you for your feedback!
KR
Ken Rizzi
3 years ago
Catalog says free same day shipping. Nothing about exceptions for weekend. I had to pay extra money to keep the pool running and upkeep with leaves falling and chemicals to keep it clean. Look at the catalog and tell me where your disclaimer is for not shipping on weekend
Date of purchase: 09/15/2023
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SM
steve magnant
Feefo Verified
3 years ago
What steve magnant said about Poolsupplies.com:
recvd catalog w discount in mail.. online ordering worked well...price was competitive.
shipping was timely. pckge in good condition. i have no issues...thank you for job well done throughout process.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
