I needed to replace the liner in my pool and noticed some of the coping was cracked and damaged. I found what I needed at Poolsupplies.com for a reasonable price and ordered it. It shipped almost...
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Tyler Jones
Poolsupplies.com
3 years ago
Thank you so much for choosing PoolSupplies.com! We appreciate you being our customer and thank you for the great review.
Well designed website. easy navigation. I found what I was after. ordered it. didn't know it's coming from New York. You shipped it week later. I got it.
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for the great review, Keith! Please let us know if there is anything you need help with.
Product reviews
Date of purchase: 06/14/2023
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Joseph C Adrignola
Feefo Verified
Youngsville NC
3 years ago
What Joseph C Adrignola said about Poolsupplies.com:
I ordered a solar cover, It arrived in a few days, then i ordered a cover reel for the same. It arrived just as fast. The problem was it was damaged in shipping. I took photos, and called customer...
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Tyler Jones
Poolsupplies.com
3 years ago
We love our customer service team! Thank you for this honest feedback, Joseph. We appreciate it!
The product I purchased for a gift for my dad for Father's day arrived with stains on it and two holes on the sides. To be fair it still floats though and functions and it arrived promptly.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Brad! we're sorry your Kool Tray arrived this way. We would love to help you with this issue. Please contact our team of customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance with your order. Thank you for your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Brad! We apologize that your item arrived damaged. We would love to help with this issue. Please contact our customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for further assistance. We appreciate your feedback!
Date of purchase: 06/15/2023
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Margaret
Feefo Verified
3 years ago
What Margaret said about Poolsupplies.com:
very efficient considering the filters had to travel across the states
Tyler Jones
Poolsupplies.com
3 years ago
We appreciate you taking the time out to leave this great review, Margaret!
Product reviews
Tyler Jones
Poolsupplies.com
3 years ago
All things we love to hear! Thank you for choosing PoolSupplies.com
I was trying to purchase a ladder to attach to my current ladder. I even had the part and model number that I needed. The representative couldn't help me. I ending up canceling my order and...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry you experienced this issue with your order. Occasionally, there will be an item in our over 4,000 item catalog that our customer service representatives have not encountered yet, and we apologize for that. We thank you for your feedback and for any further help on your order, we encourage you to contact our customer support team again at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST.
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry you experienced this issue with your order. We do train our team on pools and pool items, but due to us being a trusted retailer of over 4,000 pool items, our representatives may not have encountered that item yet. We do have a customer support technician that has been with poolsupplies.com for over 20 years and is there to help when these situations arise. If you have any further questions about your order, we encourage you to contact customer service at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
