They replaced the product without quibbling but it did need replacing in the first place and the process was a little long.
Product reviews
Date of purchase: 07/09/2026
0
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RI
Richard
Feefo Verified
GBR
2 months ago
Satisfied with delivery
Recommends
What Richard said about Laptops Direct:
Fast and efficient.
Date of purchase: 07/10/2026
0
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Trusted Customer
Feefo Verified
2 months ago
Satisfied with delivery
Recommends
good communication regarding delivery
Product reviews
Date of purchase: 07/08/2026
0
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PG
physical.graphics
Feefo Verified
GBR
2 months ago
Satisfied with delivery
Recommends
What physical.graphics said about Laptops Direct:
I really like Laptops direct, have bought from them before, and my previous employer got all their IT equipment from them, never heard any complaint.
Product reviews
Date of purchase: 07/05/2026
0
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MH
Matthew Hothersall
Feefo Verified
GBR
2 months ago
Dissatisfied with service
Satisfied with delivery
Does not recommend
What Matthew Hothersall said about Laptops Direct:
As I say, I was incredibly disappointed by the after sales service. When I phoned up, it took a while to get through and the operator I spoke to promised to send an email over to me but that never...
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Date of purchase: 07/08/2026
0
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KH
Keith Higgins
Feefo Verified
GBR
2 months ago
Satisfied with delivery
Recommends
What Keith Higgins said about Laptops Direct:
Great service delivered on time
Product reviews
Date of purchase: 07/04/2026
0
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Trusted Customer
Feefo Verified
3 months ago
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 07/04/2026
0
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TC
Trusted Customer
Feefo Verified
GBR
3 months ago
Dissatisfied with delivery
Recommends
Product reviews
Date of purchase: 07/02/2026
0
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Trusted Customer
Feefo Verified
3 months ago
Satisfied with delivery
Recommends
Excellent, very impressed with laptop direct's communication, they kept me updated through ordering, despatch and receipt.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We’re passionate about what we do and it’s our mission is to bring you the best deals in the UK from all the leading brands, whilst also offering the best possible advice through our specialist trained sales team who collectively have over 100 years experience.