Unfortunately, the after-sales service has been awful!
There has been virtually no meaningful customer service or practical attempt to resolve the problem promptly.
When I first contacted Laptops...
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Date of purchase: 06/01/2026
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Trusted Customer
Feefo Verified
FRA
12 hours ago
Dissatisfied with service
Dissatisfied with delivery
Recommends
What Trusted Customer said about Laptops Direct:
It has taken best part of a month to sort out this complaint and I am still awaiting a replacement laptop
Date of purchase: 07/16/2026
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Trusted Customer
Feefo Verified
GBR
22 hours ago
Satisfied with service
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 07/18/2026
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Trusted Customer
Feefo Verified
GBR
1 day ago
Satisfied with delivery
Recommends
What Trusted Customer said about Laptops Direct:
Great service - the options available on the website meant I could compare a number of laptops and I found the pricing very competitive. Communication was clear throughout up to and including...
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Product reviews
Date of purchase: 07/11/2026
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Trusted Customer
Feefo Verified
1 day ago
Satisfied with delivery
Recommends
What Trusted Customer said about Laptops Direct:
literallly no complaints, packaged impeccably and shipped rapidly, surely theyre making a loss from the value they give us
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We’re passionate about what we do and it’s our mission is to bring you the best deals in the UK from all the leading brands, whilst also offering the best possible advice through our specialist trained sales team who collectively have over 100 years experience.