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Karisma Hotels Reviews

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ratings over the past year

Karisma Hotels is no longer an active Feefo customer
Displaying all 80 reviews
TC
Trusted Customer
North Carolina
9 years ago
Date of purchase: 07/01/2015
What Trusted Customer said about Karisma Hotels:
Seamless booking!
No issues with booking this resort, it even had the option of transportation to and from the hotel. Much better than using Cheap Caribbean!
Trusted Customer
9 years ago
Date of purchase: 06/21/2015
Just A Little Confusing
I wasn't sure whether I had created an account when I made my online reservation and had no idea what my password was. I had to contact customer service to find out what I needed to do create an...

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Trusted Customer
9 years ago
Date of purchase: 08/03/2015
..
Trusted Customer
9 years ago
Date of purchase: 07/13/2015
Fabulous Holiday
I have just returned from Mexico where I spent 2 fantastic weeks at the Azul Sensatori in Riviera Maya. The hotel was fabulous. The hotel and grounds are well maintained. The staff in the hotel and...

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Trusted Customer
9 years ago
Date of purchase: 03/22/2015
Nice Getaway
Booked online. They were great to give confirmation emails and make changes
TC
Trusted Customer
Southern California
9 years ago
Date of purchase: 03/21/2015
What Trusted Customer said about Karisma Hotels:
Don't believe the NON-smoke resort claim
I was assured that the resort was non-smoking and this definitely NOT TRUE
Trusted Customer
9 years ago
Date of purchase: 07/26/2015
Still frustration but better than year before
The website definitely improved booking experience, but it's still far from perfect. The number of nights kept staying at 3 even though I was inputting 8, I couldn't log into our account, every...

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TC
Trusted Customer
California
9 years ago
Date of purchase: 06/26/2015
What Trusted Customer said about Karisma Hotels:
OK, But not great
The promise of gourmet meals is inaccurate. If you are going for the food do not waste your time or money. Have had much better meals at other all inclusive hotels with better variety of choices. ...

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Trusted Customer
9 years ago
Date of purchase: 06/19/2015
Ok.
Trusted Customer
9 years ago
Date of purchase: 07/19/2015
Really good with some areas for improvement
Overall our stay was memorable and very good. Areas where the resort excelled were: 1.Appearance and ambiance. a.The place really looked and felt like paradise b.Because the resort was small,...

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About Karisma Hotels
Karisma Hotels & Resorts (Karisma), a renowned leader in hospitality management, operates a premier collection of award-winning properties throughout the Riviera Maya, Mexico, where guests savor a Karisma Gourmet Inclusive® Experience that fosters togetherness. Dedicated to providing exceptional services to third-party hotel owners and hotel asset managers, Karisma has received worldwide recognition for its creative approach to hospitality management and product innovations including resorts with private swim-up and Infinity balcony pool suites, beach butlers, Beachfront Sky Massages, experiential dining, and cash-free transactions. Karisma’s Gourmet Inclusive® portfolio includes the adults-only El Dorado Spa Resorts & Hotels, which cater to romance with Jacuzzis in every suite, truly beachfront wedding chapels and Aguas del Amor—private, outdoor showers; and the family-friendly Azul Hotels, offering extensive children’s programs through partnerships with Azulitos PlayHouse and My Gym Children’s Fitness Center. Properties have been honored with the industry’s top accolades including, Conde Nast Traveler’s “Top 100 Hotels in the World,” Conde Nast Traveler’s “Gold List,” Forbes’ “Top 10 Most Romantic Hotels,” TUI Travel PLC’s “Hotel of the Year,” AAA’s “Four Diamond Award” and Wine Spectator’s “Award of Excellence.” Supported by an extensive team of professionals that focus on hotel operation, business development and financial services, Karisma is poised to continue its growth and expand the Gourmet Inclusive® philosophy, creating customized vacations whereby guests savor every detail of their environment.
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3191 Coral Way, PH 202, Heath Farm, Heath Road, Miami, FL, 33145, United States
Why trust Feefo reviews?

About Karisma Hotels
Karisma Hotels & Resorts (Karisma), a renowned leader in hospitality management, operates a premier collection of award-winning properties throughout the Riviera Maya, Mexico, where guests savor a Karisma Gourmet Inclusive® Experience that fosters togetherness. Dedicated to providing exceptional services to third-party hotel owners and hotel asset managers, Karisma has received worldwide recognition for its creative approach to hospitality management and product innovations including resorts with private swim-up and Infinity balcony pool suites, beach butlers, Beachfront Sky Massages, experiential dining, and cash-free transactions. Karisma’s Gourmet Inclusive® portfolio includes the adults-only El Dorado Spa Resorts & Hotels, which cater to romance with Jacuzzis in every suite, truly beachfront wedding chapels and Aguas del Amor—private, outdoor showers; and the family-friendly Azul Hotels, offering extensive children’s programs through partnerships with Azulitos PlayHouse and My Gym Children’s Fitness Center. Properties have been honored with the industry’s top accolades including, Conde Nast Traveler’s “Top 100 Hotels in the World,” Conde Nast Traveler’s “Gold List,” Forbes’ “Top 10 Most Romantic Hotels,” TUI Travel PLC’s “Hotel of the Year,” AAA’s “Four Diamond Award” and Wine Spectator’s “Award of Excellence.” Supported by an extensive team of professionals that focus on hotel operation, business development and financial services, Karisma is poised to continue its growth and expand the Gourmet Inclusive® philosophy, creating customized vacations whereby guests savor every detail of their environment.