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Jules Verne Reviews | Customer Service Reviews for https://www.feefo.com/reviews/jules-verne-ltd | Feefo

Displaying all 7,561 reviews

Trusted Customer

11 months ago

Date of purchase: 07/01/2024

Tributaries of the Rhine

More reviews of this product (26)View product website

The itinerary was good but it was spoilt by a poor ship, dominance of second rate French cuisine and French language despite being in January. Translation fell on the shoulders of just one girl

Customer Experience

Jules Verne

11 months ago

Thank you for your review! We're so pleased you enjoyed the itinerary but I'm sorry to read you didn't enjoy your experience on the boat. Your feedback has been passed to the relevant team to discuss with CroisiEurope. We hope you returned home with some lovely memories of your tour in Germany!

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Mr Gerald Woof

St Albans

11 months ago

Date of purchase: 06/28/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

The tour was excellent but the changed flight time was a concern as we had 5 hours between arriving and checking in on the boat and were told it was extra free time and we should entertain ourselves...

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Customer Experience

Jules Verne

11 months ago

Thank you for your 4-star review! We're sorry about the British Airways flight schedule change, which meant we had to use an earlier flight than originally planned. Your comments regarding your arrival have been passed to the relevant team to discuss with our local agents. We hope you came home with some amazing memories of your holiday in France!

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Trusted Customer

11 months ago

Date of purchase: 06/30/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

The actual boat was not good. Cabins very small, and cheaply done., chemical smell came from bathroom, like in a Portaloo. Never experienced on other cruise ships. All seating in lounge bar had very...

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Customer Experience

Jules Verne

11 months ago

Thank you for your review! We're sorry to read that you felt the boat wasn't good - we've passed all of your feedback to the relevant team and CroisiEurope. We hope you enjoyed the itinerary and returned home with some happy memories of your time spent in France!

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Mr Jonathan Perry

11 months ago

Date of purchase: 06/28/2024

Royal Barge on the Douro

More reviews of this product (109)View product website

Everything about this trip was memorable.

Customer Experience

Jules Verne

11 months ago

Thank you for your kind review! We're delighted to hear you had an unforgettable time in Portugal!

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Trusted Customer

11 months ago

Date of purchase: 06/28/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

The holiday arrangements were pretty much perfect. One minor snag on arrival Lyon was quickly sorted and did not affect the holiday in any way, but we would like to draw it to your attention. We...

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Customer Experience

Jules Verne

11 months ago

Thank you for your 5-star review! We're delighted to hear that you thought the holiday was well-planned. The original outbound flight we had chosen for this tour had a later arrival time, but British Airways had a flight schedule change, so an earlier flight was the other option. Customers can usually store their luggage on board until their cabins are ready, giving them some free time to explore Lyon. We hope you returned home with some lovely memories of your tour!

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Trusted Customer

11 months ago

Date of purchase: 06/29/2024

Baltic Capitals

More reviews of this product (106)View product website

Good itinerary, but very slow "walking" tours. Had 4 different guides, one for each country, despite being told we would only have one for the whole tour. This sometimes made handovers difficult....

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Customer Experience

Jules Verne

11 months ago

Thank you for your 4-star review! We've also received your email which has also now been replied to. We're pleased you enjoyed the hotels and food and we hope you have some lovely memories from your holiday!

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Ms Jenifer Dugdale

Surrey

11 months ago

Date of purchase: 06/09/2024

Pakistan Explorer: Mughals, Mystics & Mountains

More reviews of this product (24)View product website

Trip of a lifetime! What an amazing introduction to Pakistan. Such an interesting country, diverse in geography and peoples. From the extreme heat and buzz of old Lahore and modern Islammabad to the...

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Customer Experience

Jules Verne

11 months ago

Thank you so much for taking the time to leave us a wonderful review. We are delighted to hear that you loved your time in Pakistan and this was a trip of a lifetime! It's great that Sami went above and beyond to make this a special holiday and we will certainly pass on your compliments to him. We trust you have returned home with many life long memories of your time away.

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Mr Terence Thomas

LIchfield

11 months ago

Date of purchase: 06/29/2024

Baltic Capitals

More reviews of this product (106)View product website

Excellent hotels, guides and itinerary.

Customer Experience

Jules Verne

11 months ago

Thank you for taking the time to leave us a 5-star review. We're thrilled to hear that you enjoyed the itinerary and had excellent guides during your time in the Baltics! We hope to welcome you on to another tour soon.

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Sir Peter Simpson

11 months ago

Date of purchase: 06/21/2024

Aspects of the Azores

More reviews of this product (39)View product website

The tour was very comprehensive. Too many flights if one really has to turn up 2 hours plus for an internal flight. Main issue - No-one to meet us at Heathrow, and the e-ticket required us to be...

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Customer Experience

Jules Verne

11 months ago

Many thanks for taking the time to leave us a 4-star review, we're pleased that you found the tour to be comprehensive. This tour does include internal flights which allows for customers to visit the various islands. We note them in our itinerary although we apologise if you thought there were too many. We don't have a member of staff at Heathrow but as per your final travel documents, a representative will meet the group upon arrival in Sao Miguel. Thank you once again for your review, we trust that you have returned home with many happy memories.

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Trusted Customer

11 months ago

Date of purchase: 06/28/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

Tour location, accommodation, excursions all excellent. Let down by beaten up old 4x4 used for Camargues excursion. Fell and hurt my leg clambering in the back where bench seats had no springs....

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Customer Experience

Jules Verne

11 months ago

Thank you for taking the time to leave us a review, we're really pleased that you enjoyed the accommodation and location. A member of the Customer Experience Team will be in touch soon to discuss the Camargues excursion further.

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About Jules Verne

That sense of adventure to discover the world is at the heart of Jules Verne. Established in 1978, our innovative small group escorted tours offer authentic travel with a twist for people who love to see the world. Packed with special touches and little extras, our expert guides will show you the true character of each destination and take you beyond the norm, whether your chosen destination is closer to home or far-flung. Fully ABTA and ATOL bonded and winner of many travel awards, our expert staff organise every detail so you can book in complete confidence.

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020 3733 4022

96 Great Suffolk Street, London, Greater London, SE1 0BE, United Kingdom

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